Agency Process Framework, Process Development Manager

This position provides support to Quality and Risk Management Branch and Chief Quality Office by supporting the establishment of the NCIA Process Framework across NCIA, coordinating process review and optimization sessions, creating and maintaining dashboards for process performance management. The Process Development Manager identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services, evaluates and appraises non-compliances, leads complex root cause analysis and process optimizations, defines and conducts quality review activities and process audits, creates and manages Microsoft Office Templates, performs content management for SharePoint sites under control of CQO, measures and reports on Agency quality metrics and KPIs, and performs other duties as required.

Requirements include: process designing and optimization; process measuring and monitoring (definition of critical success factor, key performance indicators etc.); knowledge of ISO9000 family and its application; conducting quality review activities and process audits; proven experience with modern quality and risk management tools and techniques; MS Visio; MS Word (template management, document reformatting, Macro knowledge, styles management); MS Excel (pivot tables, graphics, data management); MS PowerPoint (template management); required duties include leading complex root cause analysis and process optimizations, defining and conducting quality review activities and process audits, content management for SharePoint sites, and measuring and reporting on Agency quality metrics and KPIs.

Required Security Clearance: NATO Secret.

Preferences: advanced knowledge and experience in workflow automation tools such as SharePoint Designer; customizing SharePoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath); knowledge of language coding (i.e. Python, React, etc.); SharePoint 'Design Privilege' to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.; administration and customisation of Microsoft SharePoint 2013 and 2019; Visual Basic for Applications (VBA); Microsoft Access.