AV Technician / IT Support Agent
Bekijk en reageer bij Inavise Tech Ltd (externe link)
AV Technician / IT Support Agent voor een publieke sector klant in Grange, Ierland, contract, met 3 jaar IT- en AV-ervaring.
- Werkvorm
- op locatie
- Uren
- 40 uur per week
- Uurtarief
- € 50 per uur
- Contractvorm
- zzp
- Eerste waarneming
- Opdrachtgever
- public sector client
Eisen
- Audio-visual and presentation technologies experience in a professional environment
- Excellent dedication to customer service with exceptional communication skills
- Excellent working knowledge of WebEx, Zoom, GoToMeeting, Adobe Connect, or similar Web Conferencing and/or Webcasting applications
- Excellent Knowledge and understanding with Tandberg/Cisco, Crestron/AMX
- Good analytical and problem-solving skills; team player with strong communication skills; able to quickly assimilate procedures; able to work well under pressure; comfortable in international and multicultural working environment; punctual, meticulous, and reliable
- English (fluent)
- Knowledge of/or experience in ITIL environment
- Good working knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology
- 2+ years of relevant experience in IT and AV Support
- Excellent knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces
Wensen
- French (desirable)
Omschrijving
We are looking for a support agent to join our team in Grange, Ireland for a public sector client. EU Citizenship is required due to security clearance. Requirements: 2+ years of relevant experience in IT and AV Support; excellent knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces; excellent working knowledge of WebEx, Zoom, GoToMeeting, Adobe Connect, or similar Web Conferencing and/or Webcasting applications; audio-visual and presentation technologies experience in a professional environment; good working knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology; excellent knowledge and understanding with Tandberg/Cisco, Crestron/AMX; excellent dedication to customer service with exceptional communication skills; knowledge of/or experience in ITIL environment; good analytical and problem-solving skills; team player with strong communication skills; able to quickly assimilate procedures; able to work well under pressure; comfortable in international and multicultural working environment; punctual, meticulous, and reliable. Languages: English (fluent) and French (desirable). Job description and responsibilities: setup, test, maintain, operate, and tear down all audio-visual and video conference equipment; provide on-site and remote video conference support; physically and remotely troubleshoot conference and video conference rooms; provide on-site and remote Web conference applications (Teams, Skype for business and Zoom); execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues; perform regular testing of all audio-visual and video conference equipment; respond to and resolve Service Desk calls as escalated; perform or facilitate repairs of all audio-visual and video conference equipment. Working conditions: work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed. Location: Grange, Dunsany, Co. Meath, Ireland.
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