Bilingual Customer Service Representative
Bekijk en reageer bij Brunel Engineering (externe link)
Bilingual (EN/FR) Customer Service Representative for a global biopharmaceutical client in the Greater Toronto Area, via Brunel.
- Locatie
- Greater Toronto Area, CA
- Werkvorm
- op locatie
- Contractvorm
- detachering
- Sluitingsdatum
- Eerste waarneming
- Opdrachtgever
- Global scaled biopharmaceutical company
Eisen
- Customer-first mindset with a passion for delivering exceptional service
- High attention to detail and ability to prioritize tasks effectively
- Excellent communication, problem-solving, and critical thinking skills
- Ability to work in a team-oriented, high-engagement environment
- Previous experience in a high-volume contact center (handling calls and emails)
- Strong sense of ownership, accountability, and urgency in issue resolution
- Fluency in English and French (both verbal and written)
- Ability to stay composed under pressure and handle issues with professionalism
- Experience with SAP - ECC, Order to Cash, or comparable order management systems
- Strong technical skills and comfort navigating multiple systems and browsers
Wensen
- Experience in the pharmaceutical or medical aesthetics industry is an asset
- Post-secondary education (College Diploma or University Degree preferred)
Omschrijving
We are currently hiring a bilingual Customer Service Representative for our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. If you thrive in a fast-paced, collaborative environment and enjoy problem-solving, this role is for you! Responsibilities include handling incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives; providing specialized account and order management, including verification, processing, tracking, and issue resolution; maintaining and monitoring shared inboxes; supporting new customers and those using our online ordering portal; proactively following up with customers and Sales Representatives; documenting, tracking, and resolving customer interactions; monitoring daily sales orders/transactions; identifying opportunities for process improvements; fostering cross-functional collaboration; and ensuring adherence to customer service standards. Essential skills include fluency in English and French (verbal and written), post-secondary education (College Diploma or University Degree preferred), experience with SAP - ECC, Order to Cash or comparable order management systems, previous experience in a high-volume contact center, strong technical skills, excellent communication and problem-solving skills, high attention to detail, ability to work in a team-oriented environment, strong sense of ownership, experience in the pharmaceutical or medical aesthetics industry is an asset, customer-first mindset, and ability to stay composed under pressure. Brunel manages the application process from resume submission to onboarding. Closing date: November 15, 2026. Vacancy reference: CR-286548.
Alle opdrachtenBekijk en reageer bij Brunel Engineering (externe link)
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