Business Analyst Application Mobile

We are looking for a Senior Business Analyst – Digital/Mobile to join a digital delivery team working on the complete redesign of a mobile application in the mobility/transport sector. The Business Analyst will act as the bridge between business needs, user experience (UX), design teams, and development teams. The role is central to structuring user journeys, transforming needs into actionable specifications, and ensuring consistency between business journeys, UX/UI screens, and the development backlog.

The BA will work across the full functional definition cycle, from initial framing through to development preparation.

Key Responsibilities: 1. Business analysis & functional framing: Gather business and user needs, challenge requests to clarify real objectives, structure user journeys, identify pain points and complex cases, prioritise needs with the Product Owner and Project Manager. 2.

User journey structuring: Define end-to-end user journeys, break journeys down into detailed steps, identify variants, exceptions, error cases, offline scenarios, real-time dependencies, and accessibility needs (PMR), ensure complete coverage of critical journeys. 3. Journey → Features → Screens → Stories: Structure and maintain full traceability: User Journey → Features → Screens → User Stories → Acceptance Criteria. 4.

UX/UI preparation: Define screen mapping, describe functional behaviour, define states such as loading, error, empty, offline, and edge cases, work closely with UX/UI Designers to ensure journey consistency. 5.

Backlog management: Write Epics and User Stories, define Acceptance Criteria, structure dependencies, prepare refinements, maintain a clear and actionable backlog. 6.

Delivery coordination: Collaborate with technical teams to clarify expected behaviour, participate in UX/UI workshops, participate in Agile refinements, support QA/UAT teams. 7.

Documentation & governance: Maintain functional documentation in Confluence, structure functional reference materials, ensure documentation consistency, ensure traceability between needs, journeys, screens, stories, and tests.

Expected Deliverables: Detailed User Journeys, Functional Mapping, Screen Inventory, Functional Wireflows, Epics, User Stories, Acceptance Criteria, Confluence Documentation, UAT Scenario Support, Traceability Matrices.

Required Skills: Senior Business Analyst Digital/Mobile, Expert in complex mobile projects, Expert in Agile / Scrum, Expert in functional writing, Expert in structuring complex backlogs, Advanced in Confluence, Advanced in Draw.io, Advanced in edge case and critical scenario management, Advanced in User Journeys, Advanced in User Stories, Advanced in Wireflows, Advanced in Screen Mapping, Native or bilingual proficiency in Dutch or French, Professional working proficiency in English.

Soft Skills: Structuring and rigour, strong organisational skills, ability to structure complex problems, high attention to detail, strong documentation discipline, communication with business, UX, developers, management, and suppliers, ability to simplify complex topics, strong analytical skills, proactive identification of inconsistencies, systemic vision, ability to work in cross-functional environments, workshop facilitation, team spirit, solution-oriented mindset, pragmatic approach, user and delivery focus.