Business Analyst (SEPA, APIs, Stakeholder Management)

For our client in Amsterdam, we are looking for a Business Analyst (SEPA, APIs, Stakeholder Management). As a SEPA IT Business Analyst, you are a key player connecting Business, Architecture and IT delivery within the payments landscape. You translate business problems, opportunities, regulatory demands and quality expectations into clear, testable functional and non-functional requirements. You lead requirements elicitation together with Customer Journey Experts, architects and engineering squads and describe expected IT-service behaviour using domain language and Gherkin scenarios.

Your responsibility does not stop when requirements are documented. You maintain traceability from the original business requirement through functional design and implementation to end-to-end validation, ensuring that the delivered SEPA IT service behaves as intended and meets the agreed functional and non-functional requirements. This extends the IT BA Way of Work, which defines elicitation, analysis, documentation, modelling and verification of delivered IT solutions as core IT BA responsibilities.

Within Payments, SEPA services support high-volume and business-critical payment processes. These services operate within a regulated and continuously evolving European payments ecosystem. You contribute to initiatives involving areas such as SEPA Credit Transfer, SEPA Instant Credit Transfer, SEPA Direct Debit. You work across domains and squads to ensure that requirements are understood consistently, functional dependencies are transparent, and the intended solution can be delivered safely and effectively.

In requirements engineering, you take the lead in eliciting requirements for SEPA IT services. You work with Customer Journey Experts, Product Leads, architects, Risk, Compliance and engineering squads. You facilitate conversations until there is a shared understanding between Business and Tech. You elicit business, architecture, IT, regulatory, functional and non-functional requirements, challenge ambiguous requirements, analyse As-Is and To-Be processes, facilitate workshops, establish acceptance criteria, prioritize requirements using MoSCoW, and translate requirements into Gherkin scenarios.

You maintain scenarios throughout refinement, E2E design, development and validation. You also lead the identification, clarification and validation of non-functional requirements together with engineering, architecture, security, risk and operational stakeholders. You verify that the delivered IT-solution meets the requirements, supported by use case translation into high level test cases. You establish measurable requirements and perform validation for End-to-end response time, Processing latency, Transaction throughput, Peak volumes, Concurrent processing, Batch processing windows, Capacity and scalability and Timeout behaviour and thresholds.

You establish and chair IT-service defect triage for the SEPA services within your responsibility, reviewing failed automated tests, findings from exploratory testing, determining violated requirements, analysing failures across application boundaries, identifying root causes, assigning ownership, determining if requirements need clarification, and tracking resolution and re-validation. What you’ll bring to the team: 5-10 years in IT/business analysis in banking or related business area; practical IT related knowledge (development and operation of modern APIs in a micro-service architecture, databases, operating systems, programming languages); experienced in stakeholder management; knowledge of software development cycle; strong analytical skills and logical thinking; excellent communication skills; customer focused and self-organized; pro-active attitude; able to adapt to different contexts; integrity, communication, teamwork, ability to cope with change.

Nice to have: banking knowledge and/or end-to-end SEPA Payments flows experience, payments standards (ISO20022 standard) and current developments in the market; good project management skills; education nice to have Bachelor’s Degree (or higher) in an IT related field.