Business Product Analyst - Crew Operations Transformation

About the programme: A major airline is running a large-scale transformation of its crew operations. Legacy crew management systems are being replaced with a new crew tracking solution, and the programme team is growing.

About the role: You'll sit between the crew operations teams and the delivery partners building the new platform. Different user groups (crew planning, crew control, operations) each have their own processes and priorities. Your job is to understand how they work today, bring that together into one clear way of working, and make sure the new solution supports it. This isn't a role for passing requests along. You'll be expected to challenge stakeholders, make decisions and own them.

What you'll do: Run workshops and interviews with crew planning, crew tracking and crew control teams; Analyse current processes and design future ones; Gather and document requirements, and write functional specifications; Translate crew rules and operational needs into clear, actionable requirements; Challenge stakeholders constructively and align different user groups on one approach; Work closely with external IT partners and the programme team throughout implementation; Support testing and the move from the legacy systems to the new platform.

What you'll bring: Proven experience as a Business or Product Analyst in a complex operational environment; Hands-on experience in crew planning, crew tracking, crew control or rostering; Experience with crew management systems such as NetLine/Crew, Jeppesen, Sabre, AIMS, IBS or similar; Strong BA skills: requirements gathering, process analysis, workshop facilitation and functional specs; Experience in highly regulated, rule-based or operationally complex environments; Confidence to challenge and make decisions, with excellent communication and stakeholder skills; Fluent spoken and written English (Dutch not required).

Nice to have: Aviation industry experience (strongly preferred); Experience on a crew system replacement or migration; Workforce management or similar operational planning background (considered if no aviation). What's on offer: 12-month initial contract on a long-term, Market-conform rate, depending on experience; Hybrid working, around 3 days a week on-site in the Amsterdam region.