Customer and Project Support Coordinator (Permanent or freelance)

The project helps Belgian notary offices migrate to a more secure network environment. As a Project and Customer Support Coordinator, you guide offices through the different steps of this transition and help them keep moving forward. The role combines customer contact, proactive follow-up and project administration. You will regularly speak with notaries, their employees and IT contacts. You clarify what they need to do, answer practical questions and involve the right colleagues when more technical support is needed.

Your responsibilities include: contacting notary offices proactively by phone and email and guiding them through the migration process; explaining clearly what is expected from each office; answering practical questions and ensuring technical questions reach the appropriate people; encouraging offices to register and place orders on time; following each office through registration, quotation, outstanding information, order and installation; following up when a quotation needs to be returned or information is missing; maintaining a clear overview of all ongoing cases in Excel; identifying which offices require action and contacting them proactively; coordinating with the project team and external partners; and reporting recurring questions and issues to the project team.

The profile we are looking for: a medior project assistant or coordinator with 2 to 3 years of relevant experience in customer support, service desk, project support or another coordination role involving regular customer contact. You communicate clearly, are proactive and solution-oriented, know how to persuade and motivate others, work independently, are well organised, and are comfortable using Excel and Office 365. You have a very good command of Dutch and French (spoken and written) and a good working knowledge of English.

You do not need to be an IT or network specialist, but an interest in IT or telecommunications is helpful. The role is based in 1000 Brussels, with 40% of the work carried out in the office and 60% from home. The planned start is as soon as possible. The interview process includes two one-hour interviews: a first round with the manager and HR via Teams, followed by a more technical interview on site. The offer includes an enjoyable work environment, a career plan with attention and budget for extra education/certification, and an attractive salary with extra-legal benefits, including a company car.

Freelance is also possible.