Customer Operations & Collaboration Officer

The role is with a large, international organisation in the food sector that supports a wide range of B2B customers across multiple markets. The business operates in a fast-moving environment where customer service, operational continuity, and cross-functional collaboration are essential. Teams work closely with Sales, Supply Chain, Planning, Logistics and shared service partners to ensure smooth end-to-end execution and continuous improvement. For our client, we are looking for a Customer Operations & Collaboration Officer who can quickly take ownership of customer-related operational processes and ensure day-to-day continuity within a Customer Collaboration team.

This role combines hands-on execution (keeping core activities running) with a strong improvement mindset—spotting bottlenecks, aligning stakeholders, and helping standardise ways of working as the function continues to develop. Responsibilities include taking over and managing key customer collaboration processes to maintain business continuity; monitoring customer service performance and KPIs, analysing trends, and highlighting risks or gaps; coordinating issue resolution across stakeholders (Sales, Supply Chain, Planning, Logistics, Warehousing and shared service teams) and driving follow-up actions; handling customer-related operational topics such as pricing support and updates, rebate administration and follow-up, sample coordination and management, customer portal topics and customer/country-specific queries; supporting customer requests, innovation-related questions and operational exceptions; preparing performance updates, action trackers and management reporting; acting as a day-to-day sparring partner for internal stakeholders and stepping in where needed; and contributing to process optimisation and harmonisation across markets as the role and operating model mature.

Requirements include experience in a role connected to Sales Operations / Customer Collaboration / Supply Chain / Order-to-Cash or similar; being able to learn complex customer processes quickly and work accurately under time pressure; strong stakeholder management skills; being comfortable working across multiple departments; being hands-on, proactive, and flexible in an environment where not everything is fully defined yet; strong English communication skills (French and/or Dutch are a plus, but not required); and an analytical mindset with confidence working with KPIs and operational performance data.

The role is based in Amersfoort (Netherlands) with a hybrid working set-up (office days to be agreed).