Customer Operations – Service Manager

We are looking for a Senior IT Service Manager to join a large international financial organisation in Amsterdam. You will coordinate service management activities across multiple technology domains, helping ensure IT services are effectively governed, compliant and delivering against agreed expectations. This is a highly stakeholder-focused position where you will work across Technology, Risk, Finance, Legal, Compliance, Procurement and Sourcing in an international environment.

As an IT Service Manager, you will act as a trusted advisor on service management, risk and contractual matters. Rather than owning one specific IT service, you will coordinate activities across multiple domains and help drive a consistent approach to service management. Responsibilities include coordinating IT service management activities across multiple technology domains, supporting the management of service and sourcing contracts throughout their lifecycle, ensuring appropriate service governance is established and followed, monitoring service performance against agreed SLAs and KPIs, working closely with Risk, Finance, Legal, Compliance, Procurement and technology stakeholders, monitoring service risks including business continuity and potential service disruptions, supporting audits and regulatory requirements within a highly regulated banking environment, identifying opportunities for service improvement and coordinating corrective actions, supporting service reviews, reporting and service catalogue management, and helping drive consistent service management practices across an international organisation.

The position is based in Amsterdam and involves working with stakeholders across multiple countries and technology teams. Requirements include approximately 6+ years of relevant professional experience within IT/service management, at least 3 years’ experience in IT Service Management, strong experience with IT Risk Management, at least 3 years’ experience with Sourcing and/or Contract Management, previous experience within banking or financial services is essential, strong knowledge of service management methodologies such as ITIL4; knowledge of IT4IT or product-led environments is beneficial, comfortable working within a regulated environment and dealing with risk, compliance and governance requirements, strong stakeholder-management skills with the ability to influence across technical and business teams, able to coordinate multiple teams and priorities without needing direct ownership of each service, Bachelor’s or Master’s level education with a strong affinity for IT/technology, and comfortable working in an Agile and international environment.

Levy Global is a specialist consulting and recruitment partner supporting technology professionals across the UK, Europe and North America. Since 2000, we have helped people build careers across data and AI, cloud, cybersecurity, infrastructure, enterprise systems, software development and business change.