Customer Operations Specialist

Our client is a large, international consumer goods organisation with well-known brands and a strong supply chain footprint across Europe. They work in a fast-paced environment where collaboration, service excellence, and continuous improvement are key to delivering the right products to customers on time. For our client, we are looking for a Customer Operations Specialist who will support the day-to-day processing and follow-up of customer orders within the Benelux market.

The role combines hands-on operational order management with analytical follow-up to improve service levels and resolve issues quickly. The specialist will act as a central coordination point between customers and internal teams such as logistics and planning. Responsibilities include managing customer orders from receipt through delivery, ensuring accuracy and timely processing; monitoring deliveries and proactively following up on exceptions such as delays, shortages, or order issues; coordinating with internal stakeholders (e.g., logistics, supply planning, and other operational teams) to resolve problems end-to-end; acting as a key point of contact for customers on operational topics related to orders, service, and logistics; analysing operational data and order performance to identify trends and improvement opportunities; supporting continuous improvement initiatives and assisting with small operational projects where needed; and maintaining clear documentation and ensuring issues are tracked through to resolution.

Requirements include a minimum of 2 years of relevant professional experience in customer operations, customer service, or order management (internships do not count); fluent Dutch and fluent English are mandatory; strong coordination and communication skills with the ability to manage multiple stakeholders; proven problem-solving skills and a structured, data-driven way of working; comfort working with operational KPIs and basic analysis; experience in FMCG, retail/key accounts, or ERP systems (e.g., SAP) is considered a plus; and a temporary full-time contract (6 months) with French as a plus.

The role is full-time and follows a hybrid working model with fixed office days. The hiring process is expected to move quickly due to business urgency.