Customer Operations Specialist

Company: Our client is a well-established international organisation with a strong focus on customer service and end-to-end supply chain excellence. Working from their site in Meppel, the team supports export customers across multiple regions and collaborates closely with planning, logistics and commercial stakeholders to deliver a high-quality customer experience.

Job Description: We are looking for a Customer Operations Specialist to temporarily replace an employee who will be supporting the Optimus program. In this role, you are responsible for the full Order-to-Cash process for export customers within the Americas & Pacific region, with a strong focus on the Caribbean islands. You will work in a highly collaborative environment and will be expected to become independently operational quickly.

Responsibilities: Manage the full Order-to-Cash flow for export customers (from order intake to delivery and invoicing follow-up where applicable); act as the first point of contact for customers on order, delivery and service-related topics; coordinate closely with transport planning, factories, logistics and other internal stakeholders to ensure smooth execution; monitor order progress and proactively follow up on risks, delays or exceptions; handle customer questions, complaints, issue management and follow-through in a solution-oriented way; maintain customer master data and customer-specific logistics requirements in the ERP system (SAP preferred); support reporting activities such as stock and sales updates where required; contribute to continuous improvement by suggesting smarter ways of working and supporting operational initiatives; participate in project-based assignments linked to process optimisation and team priorities.

Requirements: Higher professional (HBO) working and thinking level; proven experience in Customer Operations, Customer Service, Supply Chain or Logistics (no entry-level profiles); sufficient seniority and analytical capability to become independently operational quickly; strong stakeholder management skills; able to switch easily between different parties and interests; able to manage multiple tasks simultaneously, take ownership and work independently; experience with SAP or a similar ERP system (preferred); good Excel and general MS Office skills; Dutch and English required; Spanish is a strong advantage (regional/customer portfolio); experience in FMCG / Food / Dairy is a strong advantage.

No freelancers (ZZP).

Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.