Customer QA Manager

Our client is a well-known global dairy cooperative with over 150 years of experience in delivering high-quality dairy products and nutritional solutions worldwide. As a Customer QA Manager, you’ll act as the key quality partner for customers, managing complex quality topics and translating customer requirements into practical internal solutions. You’ll work closely with QA, R&D, Regulatory, Operations and Sales while driving customer satisfaction and continuous improvement.

Responsibilities include: serving as the main point of contact for customer quality inquiries and issues; leading and coordinating complex customer cases and quality requests; translating customer quality requirements into internal standards and ensuring alignment across Operations, R&D, Regulatory, and Sales teams; building and maintaining strong relationships with key customer stakeholders; ensuring products and processes meet internal standards, regulatory requirements, and customer expectations; analysing customer feedback and quality data to identify trends and implement continuous improvements; and driving initiatives for quality assurance and innovation based on customer insights.

Requirements: a Master’s degree in Food Technology, Life Sciences, or a related field; a minimum of 3 years experience in Quality Assurance, preferably in the food, ingredients, or FMCG industries; a proven track record in a customer-facing QA role with practical, hands-on experience; strong knowledge of food safety, quality systems, and relevant regulations; excellent stakeholder management and communication skills; an analytical, structured, and results-oriented mindset; digital literacy, including experience with CRM systems like Salesforce (a plus); and being proactive and capable of managing multiple priorities in a fast-paced environment.

Fluent in Dutch and English is required.

Other information: apply to our vacancy for more information.