Customer Quality Assurance Specialist

Company: A leading organization in the food ingredients sector, committed to delivering high-quality products and innovative solutions. The company values professionalism, customer satisfaction, and industry excellence, operating in a dynamic international environment.

Job Description: We are seeking an experienced Customer Quality Assurance Specialist to act as a key partner in maintaining and enhancing quality standards for our customers. This role involves managing customer quality expectations, ensuring compliance, and driving continuous improvement initiatives. The successful candidate will serve as a crucial link between the company and its clients, translating customer needs into actionable quality standards.

Responsibilities: Serve as the main quality contact for our customers, managing their quality requirements and concerns. Lead and coordinate complex customer cases, ensuring timely and effective resolution. Translate customer quality expectations into internal standards, aligning them across Operations, R&D, Regulatory, and Sales teams. Build and nurture long-term relationships with key customer stakeholders, fostering trust and collaboration. Ensure adherence to internal quality standards, regulatory requirements, and specific customer expectations.

Analyse customer feedback and quality data to identify trends and areas for improvement. Drive continuous quality improvements and support innovation initiatives within Customer QA. Represent quality in customer meetings and audits, promoting transparency and compliance. Contribute to the development and execution of the Customer QA strategy, supporting the overall quality framework.

Requirements: Master's degree in Food Technology, Life Sciences, or a related field. At least 5 years' experience in Quality Assurance, preferably in food, ingredients, or FMCG industries. Proven experience in a customer-facing QA role. Strong knowledge of food safety, quality management systems, and regulatory frameworks. Excellent stakeholder management and communication skills, with the ability to influence at various levels. Analytical, structured, and results-driven approach.

Familiarity with digital tools and data analysis; experience with CRM systems like Salesforce is a plus. Proactive, hands-on attitude with the ability to manage multiple priorities in a fast-paced environment. Fluency in Dutch and English.

Other Information: This is a temporary replacement due to long-term absence within the team, with a preference for candidates available immediately. We seek a senior candidate who can operate independently and tackle complex customer issues directly. Practical experience with quality-related customer management is more important than deep theoretical knowledge or complex regulatory expertise. Experience with customer interaction and resolving quality issues for clients is essential.

Knowledge of IFS is a strong advantage. Hybrid working, with a fixed presence in Amersfoort on Tuesdays. No freelance (ZZP) candidates. If you are interested and want to apply, please submit your application via the apply button below and contact me.