Customer Service Coordinator

Company: A dynamic company specializing in customer-focused solutions, dedicated to providing exceptional service and efficient order management within the food industry.

Job Description: We are seeking a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you will be the primary point of contact for our customers and act as a key link between sales, logistics, and external partners. The ideal candidate will ensure smooth order processing and contribute to continuous improvement of our customer service operations.

Responsibilities: Serve as the first contact for customers and logistics partners regarding delivery questions and comments; Ensure accurate and timely processing of customer orders and shipments; Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies; Handle customer claims and complaints independently, including issuing credit notes when needed; Create and maintain customer-specific work instructions, ensuring they are always up to date; Process consignment and export orders accurately within the system; Proactively suggest ideas to improve departmental processes and efficiency; Collaborate closely with the Customer Service Manager to ensure high service standards.

Requirements: Completed MBO diploma, preferably in Customer Service or a related field; At least 2 to 3 years of experience in a similar customer service role, preferably within the food industry; Available to work from October 2026 to February 2027, 32-40 hours per week; Ability to start quickly and work effectively within a short timeframe; Office attendance required on Tuesdays, Wednesdays, and Thursdays; working from home possible on Mondays and Fridays; Fluency in Dutch and English, with excellent communication skills; Structured, accurate, and able to switch quickly between tasks.