Customer Service Specialist

The client is a global food company famous for confectionery but also pet food. As a Customer Service Specialist, you will act as the main logistics contact for a dedicated portfolio of customers within the Dutch market. You will manage customer-related supply chain activities, ensuring the order-to-invoice process runs accurately and efficiently. You will work closely with customers, external logistics providers, and internal stakeholders, including Sales and Inbound Logistics.

In addition to day-to-day coordination, you will identify opportunities to improve logistics performance and lead initiatives aimed at optimizing customer service and supply chain processes.

Responsibilities: Serve as the primary logistics contact for assigned customers and build strong, professional customer relationships. Manage the complete order-to-invoice process, with a strong focus on accuracy and getting transactions right the first time. Coordinate logistics performance meetings with customers and address operational or service-related topics. Manage, coordinate, and resolve customer complaints in collaboration with relevant internal and external stakeholders.

Work closely with Sales, Inbound Logistics, logistics service providers, and other supply chain functions. Monitor logistics and service performance and proactively identify areas for improvement. Initiate and contribute to continuous improvement projects designed to optimize supply chain processes and enhance customer service. Take ownership of issues and drive actions through to successful resolution.

Requirements: Completed HBO or university-level degree (WO/Master’s). Previous experience within a supply chain or logistics environment is preferred. Demonstrated experience in managing and improving relationships with both internal and external customers. Experience identifying, developing, and implementing process improvements within a supply chain environment, preferably in collaboration with customers. Strong service-oriented mindset with excellent communication and stakeholder-management skills.

Proactive and action-oriented approach, with a strong focus on achieving results. Good analytical and problem-solving skills. Strong ability to work with automated systems and data tools; experience with SAP and Power BI is highly desirable. Comfortable working with multiple priorities in a fast-paced, multicultural environment. Able to take initiative, work independently, and openly contribute ideas for improvement. Fluent communication skills in Dutch and/or English.

Other information: Apply to our vacancy for more information. Looking forward to getting in touch!