Customer Support Coordinator
Bekijk en reageer bij SIRE Life Sciences B.V. (externe link)
Customer Support Coordinator in Amersfoort for a global dairy and nutrition leader, 20 hours per week, temporary role.
- Locatie
- Amersfoort
- Werkvorm
- op locatie
- Uren
- 20 uur per week
- Contractvorm
- detachering
- Looptijd
- tot 30 juni 2027
- Sluitingsdatum
- Gepubliceerd
- Opdrachtgever
- Our client is a global leader in the dairy and nutrition industry
Eisen
- Good English skills (written and spoken)
- Recent university graduate or trainee with background in Customer Operations, Supply Chain, Logistics, or related fields
- Fluent in Dutch
- Available to work 20 hours per week
- Basic understanding of FMCG supply chain processes
Wensen
- Knowledge of ERP systems, digital order platforms, Salesforce, and SAP S4HANA
- Experience or familiarity with customer service activities (order processing, transport coordination, invoicing, complaints/returns)
Omschrijving
Our client is a global leader in the dairy and nutrition industry, serving consumers and businesses in more than 100 countries. The company is committed to innovation, sustainability, and delivering high-quality products while fostering an inclusive and collaborative work environment. Employees benefit from opportunities for professional growth, continuous improvement, and the chance to contribute to a purpose-driven organization with a strong international presence. We are seeking a dedicated Customer Support Coordinator to join our Customer Operations team. In this role, you will support the delivery of high-quality customer service, ensuring accurate order processing and seamless communication with clients and logistics partners. This is an excellent opportunity for newcomers with a solid educational background in supply chain or logistics who want to gain practical experience in a dynamic environment. Responsibilities include assisting in executing the Order to Cash process, including order entry, validation, and monitoring across digital channels such as EDI, web portals, and robotic tools; monitoring delivery outputs and identifying discrepancies, collaborating with internal teams to resolve issues swiftly; communicating proactively with customers and logistics partners, providing updates and managing expectations to enhance satisfaction; supporting process improvement initiatives, particularly IT-related projects, by identifying gaps and contributing to automation and optimization efforts; helping with system testing, documentation, and cross-team routines to build strong foundational knowledge of supply chain processes; and working closely with colleagues across different departments, including Customer Supply Chain, IT, and Logistics. Requirements include being a recent university graduate or trainee with a background in Customer Operations, Supply Chain, Logistics, or related fields; being an effective communicator fluent in Dutch with good English skills; having a basic understanding of FMCG supply chain processes; having some experience or familiarity with customer service activities such as order processing, transport coordination, invoicing, and handling complaints/returns is preferred; knowledge of ERP systems, digital order platforms, Salesforce, and SAP S4HANA is a plus; and being available to work 20 hours per week from September 2023 through June 2027. If you are interested and want to apply, please submit your application via the apply button below and contact me.
Alle opdrachtenBekijk en reageer bij SIRE Life Sciences B.V. (externe link)
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