D365 CE Solution Architect

We are currently looking for an experienced Freelance D365 CE Solution Architect to join a major transformation programme for a leading logistics organisation based in Brussels. The organisation is restarting and further developing a large-scale Microsoft Dynamics 365 Customer Engagement (CE) implementation, with a strong focus on improving its customer-facing operations. The successful candidate will take ownership of the overall solution architecture, working closely with business stakeholders, functional consultants, developers and project leadership to ensure the D365 CE platform is scalable, robust and aligned with business requirements.

A strong background in Dynamics 365 Customer Service and Contact [naam] is essential for this position.

Key Responsibilities: Define and own the D365 CE solution architecture across the programme. Design scalable and maintainable solutions within the Dynamics 365 Customer Engagement ecosystem. Provide architectural leadership across Customer Service and Contact [naam] capabilities. Work closely with business stakeholders to understand customer service processes and translate requirements into effective D365 solutions. Ensure the solution supports complex customer journeys, case management, agent productivity and contact centre operations.

Define integration strategies between D365 CE and surrounding systems. Provide architectural guidance around Dataverse, APIs, integrations and data flows. Work closely with functional and technical teams to ensure architectural decisions are correctly implemented. Review and challenge technical designs where required. Establish and maintain solution architecture documentation and standards. Identify risks, dependencies and opportunities for improvement across the D365 CE landscape.

Support workshops with business and technical stakeholders. Ensure the platform follows Microsoft best practices around scalability, security, performance and maintainability. Provide technical leadership throughout the implementation and subsequent optimisation phases.

Required Skills & Experience: Extensive experience as a D365 CE / Dynamics 365 Solution Architect. Strong hands-on knowledge of Dynamics 365 Customer Service. Proven experience with Contact [naam] / Customer Service transformation projects. Experience designing solutions for complex, customer-facing organisations. Strong knowledge of Dataverse and the wider D365 CE ecosystem. Experience with integrations between D365 CE and external applications.

Strong understanding of APIs, data flows and integration architecture. Experience working on large-scale D365 CE implementations. Strong stakeholder management and communication skills. Ability to bridge the gap between business requirements and technical architecture. Fluent English communication skills.

Bonus: Experience within the logistics, transportation or supply chain sector. Experience with Dynamics 365 Contact [naam]. Microsoft Dynamics 365 / Power Platform certifications. Knowledge of Power Automate, Azure Integration Services and Power Platform. Experience working within complex enterprise architecture environments. Previous experience restarting, rescuing or transforming large-scale D365 CE programmes.

Contract Details: Location: Brussels.

Duration: 12 months (+ extensions).

Rate: Negotiable.