D365 Field Service & Customer Service (CE) Consultant
Senior Dynamics 365 Field Service en Customer Service (CE) consultants, hybride in Antwerpen, België.
- Locatie
- Antwerpen, BE
- Werkvorm
- hybride
- Sluitingsdatum
Mogelijk warme-stoelsignaal. Oordeel onzeker; geen bewijs dat al een kandidaat is gekozen.
Een andere publicatie van deze opdracht bevat een aanwijzing: De eis van 5 jaar ervaring in het secundair onderwijs is opvallend specifiek voor een Dynamics 365-consultantrol en kan duiden op een vooraf bepaalde kandidaat met die achtergrond, maar het is niet concreet genoeg om van een sterke aanwijzing te spreken. De publicaties verschillen; het oordeel over deze opdracht blijft onzeker.
Bekijk bij Computer Futures Nederland (opent in een nieuw tabblad)
Mail mij vergelijkbare opdrachtenZonder CV of account
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Alle 2 publicaties en brokers
Eisen
- Exposure to platforms such as Genesys, Salesforce Service Cloud, ServiceNow CSM, Zendesk, NICE, Five9 or Amazon Connect
- Service process leadership
- 8+ years of Dynamics CRM / Dynamics 365 CE experience + 5+ years dedicated Dynamics 365 Customer Service experience
- Planning & Scheduling expertise
- ERP integration experience
- Experience in manufacturing, industrial services, maintenance, OEM or technical service environments
- Deep Dynamics 365 Field Service expertise
- Hands-on configuration experience
- International rollout experience
- Experience with Dynamics 365 Contact [naam] / Omnichannel
- 8+ years of Dynamics 365 / CRM experience and 5+ years dedicated Dynamics 365 Field Service experience
- Omnichannel customer service expertise
- Standard-first mindset
- Deep Dynamics 365 Customer Service expertise
- Ability to bridge business, functional and technical stakeholders
- Dataverse expertise
- Experience integrating Dynamics with ERP, telephony, identity or customer data platforms
- ENG / NL
- Functional-technical fluency
- Field Service Mobile expertise
- Experience with mobile technician deployments and large-scale rollouts
- Experience with SAP-integrated service operations
- Multiple end-to-end Field Service implementations
- Multiple end-to-end Customer Service implementations
- Experience in multinational customer service or shared service environments
Wensen
- Microsoft Dynamics 365 and Power Platform certifications
Volledige omschrijving
VACANCY 1: Senior Dynamics 365 Customer Service / CE Functional Consultant.
Must-have experience: Deep Dynamics 365 Customer Service expertise (Cases, Customer Service Workspace, Queues, Routing, Activities, Email Management, SLAs, Entitlements, Knowledge Management, Operational Visibility); Hands-on configuration experience; Dataverse expertise; Standard-first mindset; International rollout experience; Omnichannel customer service expertise (email, voice, chat, digital channels, routing, workload distribution, agent experience); Functional-technical fluency (integrations, APIs, Power Automate, plugins, JavaScript, solution design); Service process leadership (workshops, process improvement, translating business needs).
Background: 8+ years Dynamics CRM/CE + 5+ years dedicated Customer Service; multiple end-to-end implementations; Dynamics 365 Contact [naam]/Omnichannel; exposure to Genesys, Salesforce Service Cloud, ServiceNow CSM, Zendesk, NICE, Five9, Amazon Connect; multinational/shared service environments; integration with ERP, telephony, identity, customer data platforms; Microsoft Dynamics 365 and Power Platform certifications are a plus. VACANCY 2: Senior Dynamics 365 Field Service Functional Consultant.
Must-have experience: Deep Dynamics 365 Field Service expertise (Work Orders, Scheduling, Dispatching, Resources, Skills, Incident Types, Agreements, Inspections, Mobile, Schedule Board); Hands-on configuration experience; Planning & Scheduling expertise; Field Service Mobile expertise; Dataverse expertise; International rollout experience; ERP integration experience (SAP or other ERP); Service process leadership; Ability to bridge business, functional and technical stakeholders.
Background: 8+ years Dynamics 365/CRM + 5+ years dedicated Field Service; multiple end-to-end implementations; manufacturing, industrial services, maintenance, OEM or technical service environments; SAP-integrated service operations; mobile technician deployments and large-scale rollouts; Microsoft Dynamics 365 Field Service and Power Platform certifications are a plus.
Location: Antwerp (50% on site). ENG/NL. Send your cv and we'll schedule a call!
Bekijk bij Computer Futures Nederland (opent in een nieuw tabblad)
Je CV en reacties
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