Expert Service Delivery Manager – SIAM & ITIL

Our client, a prominent organization in the public sector, is looking for a professional to take on end-to-end responsibility for service delivery within a specific functional or technical domain. This role acts as a central point of contact, ensuring stable and result-oriented collaboration between various internal and external service providers.

Responsibilities: Manage end-to-end service delivery within the assigned functional or technical domain; act as the primary point of contact for service delivery follow-up towards various stakeholders; coordinate collaboration and synergy between multiple internal and external service providers; monitor service levels, performance, risks, issues, and escalations to ensure stability; organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards; track incidents, structural problems, changes, and improvement actions from a service perspective; provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.

Requirements: 8+ years of experience in IT Service Management and ITIL; 5+ years of experience in Service Delivery Management, specifically in KPI and SLA monitoring; 5+ years of experience in Multi-provider governance and coordination; 3+ years of experience with SIAM; experience in Escalation Management and Risk Management within service delivery; experience with Service Reporting and governance structures; experience working within a government or public sector environment; proactive, result-oriented, and strong stakeholder management skills; active knowledge of Dutch, French, and English.

Nice to have: willingness to obtain additional certifications in service integration.

Offer: Start date ASAP, duration 8 months (until 30/04/2027), full-time, location Evere, hybrid working model, contract open to both permanent employees and freelancers.