Fiscal Support Desk Agent – Amsterdam Sloterijk

Fiscal Support Desk Agent – Amsterdam Sloterijk. Handle and resolve customer cases about tax-related questions and Tax software (functionality, technical issues, and access) via phone, email, and CRM.

Practical: Start date: 7-12-2026 | End date/period: 31-5-2027 | Hours per week: 36,00 (elders stated as 36-40 uur) | Employment type: Deta-vast/ Deta (No ZZP) | Rate: € 55,00 per uur. As a Fiscal Support Desk Employee, your core activities are receiving, registering, and handling customer notifications ('cases') received by the department via phone, email, or CRM system. These inquiries can be categorized into: tax-related questions, software functionality, software technical issues, access to online applications and their usage.

For example: Income Tax, VAT, Dividend, Schenken en even, and corporate tax. Analyzing issues related to customer inquiries. Through analysis, providing technically sound responses and documenting technical findings in writing. You maintain close contact with your colleagues from Support and Development, working together to enhance your knowledge of the various modules within the Tax software. Matching customer inquiries with the correct account and the appropriate contact person.

Categorizing inquiries by content and assigning them to the correct support team or staff member. Documenting actions taken and outcomes of customer inquiries handled independently.

Requirements: You have studied in the fields of accountancy, tax law, or fiscal economics; experience in preparing tax returns or working with tax return software; proficient language skills to assess, interpret, categorize, and independently respond to or forward substantial email messages based on content and urgency; good listening skills to assess, interpret, categorize, and independently respond to or transfer telephone inquiries based on content and urgency; excellent command of both Dutch and English languages, both spoken and written; interest in business processes and their automation; highly developed communication skills and attentive listening; strong analytical abilities, customer-oriented and collegial; knowledge of income tax returns for both businesses and individuals, corporate tax returns, VAT returns, payroll tax returns, and various allowances and deferral arrangements.

Nice-to-haves: previous experience in financial services is advantageous; experience with Tax software is a plus. The application process includes an introduction with recruitment, presentation to the client, client intake, and final steps.