Inhuurbron

Head of Operations

Bekijk en reageer bij Nigel Frank International (externe link)

Head of Operations bij SwarmFarm Robotics in Australië, salaris A$150k-190k, senior leiderschapsrol in de agrarische technologie.

Contractvorm
zzp
Eerste waarneming
Opdrachtgever
SwarmFarm Robotics

Eisen

Wensen

Omschrijving

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. The Head of Operations is responsible for leading the Customer Success, Integrated Autonomy and Field Service functions to deliver an exceptional end-to-end customer experience. This role owns the customer-facing operating system from delivery planning through commissioning, warranty support, retail service, field repairs and ongoing customer success, ensuring every customer receives consistent, high-quality service that reflects SwarmFarm's standards and values. Key accountabilities include: owning the operational customer experience across commissioning, warranty and post-warranty retail support; translating company strategy into delivery plans, capacity models, schedules and execution priorities; establishing clear escalation pathways and leading the response to critical customer or operational incidents; managing operational capacity, workforce planning, delivery scheduling and regional resource allocation; developing feedback systems for commissioning, warranty work, retail repair work and significant support events, measuring CSAT and NPS; designing work from customer value to process to system, owning the rollout of SOPs, service workflows, escalation pathways and reporting systems, and partnering on ERP (Hive) and AI-enabled operations; ensuring strong compliance across inventory control, stocktakes, vehicle stock, tools, field assets and parts traceability; designing repeatable delivery, commissioning, support and service models for Australia and future markets, including the US; and leading and aligning the Scheduling Manager, Customer Success Lead, Integrated Autonomy Lead, Field Service Manager and relevant operational support functions. Essential skills and experience include proven leadership of large field operations, service delivery, deployment or customer-facing operational functions (preferably in agriculture), experience leading multi-team, cross-functional delivery systems, demonstrated capability in operational scaling, field execution, service quality, customer support and performance management, and experience in AgTech, heavy equipment, mining, robotics, defence or comparable hardware/software field environments. Highly regarded experience includes global market expansion (US preferred), ERP or service system implementation, Lean or value stream optimization, and experience with autonomous systems or integrated hardware/software products. SwarmFarm is driven by three core values: It Matters, Get It Done, and We Win Together. This is a senior, other-role position with a salary range of A$150,000 to A$190,000 AUD.

Alle opdrachtenBekijk en reageer bij Nigel Frank International (externe link)

Gegevens automatisch overgenomen uit de oorspronkelijke publicatie; controleer de details bij de bron. Wij zijn geen partij bij de aanvraag. Hoe wij werken.