ICT Analyst

Our client is seeking a Business Analyst to join a cross-functional Agile product team responsible for the evolution and support of a critical energy management software platform. This platform supports commercial operations, planning, billing, reporting, and customer processes across multiple European energy infrastructure operators. As a Business Analyst, you will play a key role throughout the product lifecycle, from gathering and analysing business requirements to defining functional solutions, supporting testing activities, facilitating user acceptance testing, and ensuring smooth post-release support.

You will collaborate closely with developers, product team members, and business stakeholders to deliver valuable and sustainable solutions.

Key responsibilities include: analysing and understanding business needs, translating them into functional solutions and product improvements; organising and facilitating workshops, interviews, and requirement-gathering sessions; creating and maintaining business and process models using UML and BPMN; refining requirements into user stories and collaborating with the team during backlog management and sprint planning; preparing, executing, and supporting functional testing and user acceptance testing; delivering user training, demonstrations, and functional documentation; supporting business users by handling service requests, investigating production incidents, and identifying improvement opportunities; participating actively in Agile ceremonies; and contributing to continuous improvement initiatives and knowledge sharing within the team.

Required skills and experience: proven experience as a Business Analyst or Functional Analyst in complex software environments; strong analytical and problem-solving skills; experience with UML, BPMN, and business process modelling; knowledge of modelling and documentation tools such as Sparx Enterprise Architect and Confluence; good understanding of relational databases and ability to write basic SQL queries; experience working within Agile environments (Scrum, SAFe, LeSS, or similar); familiarity with backlog management tools such as Azure DevOps or Jira; excellent communication and stakeholder management skills; Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field; fluent English communication skills; and good knowledge of either Dutch or French, with a willingness to further develop the other language.

Preferred mindset: customer and product-oriented approach; strong collaboration and teamwork skills; curious, proactive, and solution-driven attitude; adaptable and comfortable working in changing environments; quality-focused with attention to sustainable solutions; accountable, transparent, and reliable; and eager to continuously learn and grow professionally.

Practical information: Location Brussels region; hybrid working model with approximately 3 days onsite per week. Duration starts 09/11/2026 (not specified end). Job ID 14350.