Interim Backoffice Transformation Manager (Freight Forwarding)

Interim Backoffice Transformation Manager (Freight Forwarding) bij een opdrachtgever in Rotterdam. De opdracht duurt 6 maanden, 40 uur per week. Het profiel van de geschikte interim professional: proven background in freight forwarding (mandatory); experience setting up, centralising or optimising back-office, customer service or shared service operations; solid understanding of the freight forwarding process from quotation to invoicing; practical experience working with CargoWise or a similar platform; track record of delivering change and process improvements in operational teams; strong analytical skills reviewing volumes, throughput and performance metrics; experience leading operational teams in fast-paced environments; ability to design and personally implement practical solutions; solid stakeholder management skills combined with good communication in Dutch and English; availability for a short-notice start and full-time on-site work in Rotterdam; ZZP registration and residency in the Netherlands.

Taken en verantwoordelijkheden: As Interim Backoffice Transformation Manager you will shape a centralised back-office function for freight forwarding operations. Analyse existing quoting, booking and invoicing processes in freight forwarding; map responsibilities, transaction volumes, bottlenecks and system usage; design a future back-office operating model covering workflows, roles, capacity and KPIs; determine which tasks remain decentralised and which should be centralised; lead and build a new back-office team of roughly 5-10 staff; work closely with operations managers active in forwarding, container logistics and customs; lead efforts to standardise, automate and continuously improve processes; work with internal IT teams on process optimisation; review invoicing backlogs and overdue invoices for inefficiencies; use CargoWise and related tools to improve workflow visibility; draft transparent process documentation and SOPs; influence stakeholders and drive change without direct hierarchical authority; provide a workable implementation roadmap aimed at lasting operational excellence.