Interim Customer Service Team Lead
Bekijk en reageer bij JP Gray (externe link)
Interim Customer Service Team Lead (40u/week, 3 maanden) voor een internationale automotive organisatie in Dordrecht, full-time, onsite.
- Locatie
- Dordrecht
- Werkvorm
- op locatie
- Uren
- 40 uur per week
- Contractvorm
- detachering
- Eerste waarneming
- Uitgezet via
- JP Gray
Eisen
- Fluent in English
- At least 5 years of experience in a supervisory or team lead role
- Bachelor's degree level education
- Experience managing complex order management processes across multiple countries
- Strong problem-solving skills and ability to act decisively in a fast-paced environment
- Strong knowledge of ERP systems such as SAP and Salesforce
- Minimum 5 years of experience in Customer Service within an international environment
- Hands-on leadership style with a focus on structure and continuous improvement
Omschrijving
Interim Customer Service Team Lead opportunity at an international organisation in the automotive and industrial solutions sector, based in Dordrecht, South Holland, Netherlands. The role is a full-time (40 hours per week) interim contract of 3 months with an immediate start (ASAP). The position involves leading the Customer Service team responsible for the full sales order lifecycle across European markets, acting as primary escalation point for complex customer and order issues, driving improvements in the order-to-cash process, and managing process improvements across SAP and Salesforce environments. Additional responsibilities include monitoring reporting on order accuracy, service levels and compliance, overseeing onboarding of new customers, supporting accounts receivable activities, participating in Credit Review meetings, setting team objectives, and conducting performance reviews in collaboration with the Customer Service Manager. The ideal candidate has a Bachelor's degree level education, is fluent in English, has minimum 5 years of experience in Customer Service within an international environment, at least 5 years of experience in a supervisory or team lead role, strong knowledge of ERP systems such as SAP and Salesforce, experience managing complex order management processes across multiple countries, strong problem-solving skills, and a hands-on leadership style with a focus on structure and continuous improvement. The assignment is particularly suited for experienced supervisors who enjoy combining operational leadership with process improvement in a fast-moving industrial environment. Interested candidates can apply directly or contact Nick Keizer via n.keizer(a)jpgray.nl for more information.
Alle opdrachtenBekijk en reageer bij JP Gray (externe link)
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