IT Change Manager

IT Change Manager (Reference: C005410) in Mons, Belgium.

Work arrangement: Full-time, on-site.

Equivalent NATO grade: G15.

Security clearance: NATO Secret. The role involves coordinating IT change requests covering systems, software, patches, hardware, and products across NATO security domains and NCSC-managed networks; triaging new NCSC-related tickets promptly across multiple ticketing systems; tracking and closing NCSC-assigned tickets and tasks in external systems; maintaining rigorous documentation and ensuring change tickets progress through workflows to timely closure; participating actively in governance forums including Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), and Capacity Management Boards; facilitating change-management meetings, keeping discussions focused, involving all stakeholders, and documenting actionable outcomes; ensuring NCSC representatives are prepared for weekly change-related boards; organizing and conducting the weekly Distributed Change Advisory Board (D-CAB); and coordinating and gathering information across NCSC, NCIA, and external stakeholders.

Mandatory requirements: at least three years of Change Manager experience, preferably in cybersecurity; proficiency with BMC’s ITSM suite; ITIL v3 Transition certification or an equivalent ITIL v4 certification; strong communication, analytical, organizational, and stakeholder-management skills; English proficiency at NATO STANAG 6001 Level 3 or higher; and ability to foster a transparent, respectful working environment.

Education and experience: candidates must meet one of these paths: a Bachelor’s degree from a nationally recognized university in a related discipline plus at least two years of relevant post-degree experience, or at least six years of extensive, progressive, function-related expertise demonstrating abilities of particular interest to the NCI Agency.

Desirable technical experience: ability to assess cybersecurity-related change requests, understand their technical context, and perform rapid, accurate triage and risk assessments; knowledge of cybersecurity services such as SIEM, NIPS/IDS, full-packet capture, malware analysis and forensics, penetration testing, system hardening, and vulnerability scanning; familiarity with relevant commercial security tools and technologies; and hands-on background in Cisco or Juniper networking, Linux and Windows systems, VMware or Hyper-V virtualization, and backup and recovery solutions.

Working and travel conditions: full-time physical presence in Mons is required; occasional travel to NCIA locations in Belgium may be required; each trip will last no more than two days and occur no more than once every two months; eligible NATO-duty travel is reimbursed under NATO regulations; travel requests must originate from the designated duty station; travel between Belgian work sites is treated as commuting and is not reimbursable.