IT Support Specialist
Bekijk en reageer bij Experis (externe link)
IT Support Specialist for a higher education institution, remote in Oroville, CA, contract, from $27/hour.
- Locatie
- Oroville, US
- Werkvorm
- remote
- Contractvorm
- payroll
- Eerste waarneming
- Opdrachtgever
- leading higher education institution
Eisen
- 2–4+ years of help desk or application support experience in a higher education or similar environment
- Clear communication skills and the ability to work cross-functionally
- Strong troubleshooting and root cause analysis skills
- Experience with ticketing systems and escalation management
Wensen
- Bilingual skills (e.g., Spanish/English)
Omschrijving
A contract opportunity for an IT Support Specialist at a leading higher education institution. The role is remote but requires the candidate to be within driving distance of Oroville, California. The pay starts from $27 per hour (USD). Responsibilities include providing Tier 2 technical support for student-facing systems, troubleshooting complex problems related to account access, application errors, and system functionality, managing and responding to escalated tickets and email inquiries, collaborating with technical teams to document issues and support software releases, and monitoring service level agreements. The ideal candidate has 2-4+ years of help desk or application support experience in higher education or similar, strong troubleshooting and root cause analysis skills, experience with ticketing systems and escalation management, clear communication skills, and the ability to work cross-functionally. Bilingual skills (e.g., Spanish/English) are a major bonus. Benefits after a waiting period include medical, dental, vision, 401(k), and other plans. The posting is from Experis (a ManpowerGroup company).
Alle opdrachtenBekijk en reageer bij Experis (externe link)
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