JISR Services Support Centre (JSSC) Chief Technician - Cluster 3

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Chief Technician voor JISR Services Support Centre (Cluster 3) in Brunssum, NATO, met focus op Level2 support en SIGINT COINS.

Locatie: Brunssum
Werkvorm: op locatie
Contractvorm: detachering
Sluitingsdatum: 17 september 2026
Gepubliceerd: 8 september 2026
Uitgezet via: NCIM

Eisen

Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles.
Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs.
Advanced theoretical and practical knowledge of Cloud services to include Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS) solutions.
Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions.
Advanced theoretical and practical knowledge of Information Assurance techniques including firewalls, antivirus protection, data loss prevention, intrusion detection prevention systems solutions.
Ability to analyse unusual maintenance complex problems.
In addition, the incumbent must be nationally indoctrinated for COMINT before the onboarding can start (pre-condition).
Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team.
Advanced theoretical and practical knowledge of Data at rest encryption solutions for classified and sensitive data protection.
Motivated, good communication skills, team player.
Must demonstrate an ability and keen sense for problem-solving.
Advanced theoretical and practical knowledge of Switching and Routing protocols and techniques including Voice over IP technology and Open Network Install Environment (ONIE) for bare metal network switches.
Knowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS.
Advanced theoretical and practical knowledge of TCP/IP addressing and subnetting covering both Local and Wide Area Networking.
Required Security Clearance: NATO Cosmic Top Secret.
Must have experience within the profile of computer science or information technology.
Advanced theoretical and practical knowledge of Link encryption devices for IP-based computer networks.
Must have proficiency in the office Suite, Reporting tools.
Deployment of NATO Functional Area Services including Geospatial services.
Able to work independently with minimal supervision.
Sound experience of administering Microsoft Servers including Active Directory, Distributed File System, Windows deployment techniques, System Center Configuration Manager (SCCM), administration automation with PowerShell scripting, Exchange Mail Server.
Advanced theoretical and practical knowledge of Hyper converged infrastructure and virtualization technologies.
Knowledge of NATO responsibilities and organization.
Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies).
Advanced theoretical and practical knowledge of 2-Tier Leaf-and-Spine Data Center Architecture.
Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years).

Wensen

Background in CIS support and/or maintenance with a good understanding of CIS systems.
Good understanding of networking, network analysis and measurement techniques.
Previous knowledge of NATO FASs constitutes and advantage, NATO software lifecycle support, knowledge of NATO policies and process.
Relevant certification in IT Service Management such as ITIL 4 Foundation, ITIL 4 Specialist (i.e. Create, Deliver and Support or/and Drive Stakeholder Value).
Have a detailed understanding of cybersecurity issues within NATO or a national environment, including the Security and Defence Policies rationales.
Valid national driving license for car and light vehicles, equivalent to European type B.
Trellix practical skills and experience.
Demonstrate an analytical and systematic approach to problem solving.
Microsoft certification.
CCNA or CCNP certification.

Omschrijving

The scope of the assignment will be limited to providing Level2 and Service Management Support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the relevant ticketing toolset and/or Azure DevOPS ticketing system. The Chief Technician will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures.

The work will be executed mainly onsite, but some activities might require offsite presence at other NATO locations. The Chief Technician will participate in the daily reporting and planning activities (daily meetings) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s). The Chief Technician will have to resolve tickets covering a wide range of Level2 activities, for example: Install, maintain, monitor and support the SIGINT COINS components, including support of Operations, Missions and NATO exercises.

Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes. Escalate issues to Level3 support team as appropriate, support in the troubleshooting and debugging of found issues (for instance document and escalate trouble tickets). Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information).

Apply patches and install software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates). Participate in SIGINT Change Advisory Board (CAB) as needed to support new software releases in the validation and verification process (support to Change Requests). Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs.

Requirement: Must have experience within the profile of computer science or information technology. Ability to analyse unusual maintenance complex problems. Advanced theoretical and practical knowledge of the following related topics: 2-Tier Leaf-and-Spine Data Center Architecture. Advanced theoretical and practical knowledge of the following related topics: Hyper converged infrastructure and virtualization technologies. Advanced theoretical and practical knowledge of the following related topics: Cloud services to include Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS) solutions.

Advanced theoretical and practical knowledge of the following related topics: TCP/IP addressing and subnetting covering both Local and Wide Area Networking. Advanced theoretical and practical knowledge of the following related topics: Link encryption devices for IP-based computer networks. Advanced theoretical and practical knowledge of the following related topics: Data at rest encryption solutions for classified and sensitive data protection. Advanced theoretical and practical knowledge of the following related topics: Switching and Routing protocols and techniques including Voice over IP technology and Open Network Install Environment (ONIE) for bare metal network switches.

Advanced theoretical and practical knowledge of the following related topics: Information Assurance techniques including firewalls, antivirus protection, data loss prevention, intrusion detection prevention systems solutions. Sound experience of administering Microsoft Servers including Active Directory, Distributed File System, Windows deployment techniques, System Center Configuration Manager (SCCM), administration automation with PowerShell scripting, Exchange Mail Server.

Deployment of NATO Functional Area Services including Geospatial services. Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies). Knowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS. Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions.

Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years). Must have proficiency in the office Suite, Reporting tools. Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles. Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team.

Must demonstrate an ability and keen sense for problem-solving. Motivated, good communication skills, team player. Able to work independently with minimal supervision. Knowledge of NATO responsibilities and organization.

Required Security Clearance: NATO Cosmic Top Secret. In addition, the incumbent must be nationally indoctrinated for COMINT before the onboarding can start (pre-condition). Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs.

Preferences: Relevant certification in IT Service Management such as ITIL 4 Foundation, ITIL 4 Specialist (i.e. Create, Deliver and Support or/and Drive Stakeholder Value). CCNA or CCNP certification. Microsoft certification. Trellix practical skills and experience. Have a detailed understanding of cybersecurity issues within NATO or a national environment, including the Security and Defence Policies rationales. Demonstrate an analytical and systematic approach to problem solving.

Good understanding of networking, network analysis and measurement techniques. Background in CIS support and/or maintenance with a good understanding of CIS systems. Valid national driving license for car and light vehicles, equivalent to European type B. Previous knowledge of NATO FASs constitutes and advantage, NATO software lifecycle support, knowledge of NATO policies and process.

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