Junior Customer Operations Specialist

Our client is a dairy cooperative with international presence, formed by dairy farmers in the Netherlands, Belgium and Germany. The company has a large product range including milk, yoghurts, baby and infant nutrition, cheese, butter and several locations in the Netherlands, serving global markets. We are seeking a Junior Customer Operations Specialist to join the Customer Operations team in Amersfoort. In this role, you will be responsible for supporting the delivery of reliable and high-quality customer service within the Belgium market.

You will actively participate in executing order-to-cash processes, ensuring seamless order entry, validation, and delivery monitoring through digital platforms. This position offers a fantastic opportunity for individuals starting their careers in supply chain and customer service, gaining hands-on experience with various digital systems and process optimization.

Responsibilities: Support the daily order-to-cash activities, ensuring accurate order processing and validation via digital channels such as EDI, web portals, and robotic automation. Monitor system outputs and delivery statuses; identify and resolve discrepancies to maintain customer satisfaction. Collaborate with internal teams, logistics partners, and customers to provide proactive updates and manage expectations regarding orders and deliveries.

Assist in identifying process inefficiencies and support continuous improvement initiatives, including IT-driven automation and system enhancements. Contribute to system testing, documentation, and routine cross-team activities to strengthen understanding of supply chain workflows and digital platforms. Work closely with colleagues across Customer Operations, Supply Chain, IT, and logistics to ensure smooth operations.

Requirements: Recent university graduate or trainee-level candidate with relevant education (e.g., in logistics, supply chain, or customer service fields). Excellent communication skills in Dutch and English, both spoken and written. Strong interest and basic understanding of supply chain processes, especially in FMCG. Ability to support order processing, transport coordination, invoicing, and handling customer complaints or returns. Familiarity with ERP systems, customer platforms, or automation tools (experience with Salesforce or SAP S4HANA is a plus).

Other Information: Apply to our vacancy for more information. Looking forward to getting in touch!

Start date: 29 September 2026, job ref: 58607.