Junior IT Support Engineer

About our client: Our client is a leading global biopharmaceutical company with a major European operations and distribution site in Breda. The site plays an important role in ensuring that medicines are packaged, labelled and distributed safely and reliably to patients across Europe and beyond. Working in a highly regulated and technology-driven environment, the organisation continuously invests in innovative solutions, digitalisation and operational improvements to support its manufacturing and distribution activities.

About the position: Are you starting your career in IT and looking for a hands-on role where you can combine technology, problem-solving and interaction with people? As a Jr IT Support Engineer, you will be part of the team supporting the IT and operational technology used across the site's warehouse, packaging and production areas. You will help ensure that employees have the right equipment and systems to perform their daily activities without disruption.

This is a practical, user-focused position where you will work with computers, printers, scanners and operational systems, while also getting exposure to new technologies and digital improvement projects. Previous experience in pharmaceutical manufacturing or warehouse environments is not required. What matters most is your technical foundation, curiosity, communication skills and genuine motivation to develop within IT support.

Key Responsibilities: Provide hands-on IT support to employees working in production, packaging and warehouse operations. Help troubleshoot issues involving computers, printers, barcode scanners and other shopfloor equipment. Support the installation, configuration and updating of IT equipment, operating systems and applications. Assist with the introduction and implementation of new technologies and digital solutions. Work closely with colleagues from IT, engineering and operations to identify and resolve technical issues.

Document solutions, maintain clear support records and help users understand new systems and processes. Follow up on reported issues, ensuring they are resolved or escalated to the appropriate technical teams. Contribute ideas to improve the reliability, efficiency and usability of existing systems.

Requirements: A bachelor's degree (HBO level) in IT, Computer Science, Information Technology or a related technical field. 0–3 years of experience in IT support, IT operations or a similar technical environment. Recent graduates are welcome. A genuine interest in IT support and a clear understanding of what hands-on end-user support involves. Basic understanding of IT systems, hardware, software and troubleshooting principles. Strong logical thinking and the ability to investigate problems in a structured way.

Confident communication skills, with the ability to support both technical and non-technical colleagues. A proactive, service-oriented attitude, taking ownership of issues and knowing when to ask for help or escalate. Willingness to learn new technologies and develop technical knowledge. Comfortable working fully onsite in Breda, five days per week. Knowledge of printers, barcode scanners, ITIL, system administration, GxP or GDP is an advantage, but not essential.