Lead Customer Experience
Bekijk en reageer bij Swaneveld Consultancy (externe link)
Lead Customer Experience responsible for CX across all client channels, leading UX designers and improving KPI's for a customer-focused company.
- Contractvorm
- detachering
- Eerste waarneming
Eisen
- A team player who solves problems in a structural way
- A visionary leader who can translate long-term strategy into concrete user stories
- Fluent in English and Dutch
- Knowledge of SCRUM and lean startup methodology
- Bachelor's degree and advanced knowledge of UX/CX design and product management
- Advanced experience with working with KPI's
- Motivated to make the world a better place
- Experience with Google Analytics, Optimizely, Mixpanel or similar tools
- 5+ years of experience in a similar position
Wensen
- Startup experience (bonus)
- Additional languages: Deutsch, Svensk or Dansk (bonus)
Omschrijving
The company is dedicated to satisfied customers and creating an amazing service for users. The multidisciplinary team consists of designers, developers, community support agents and the Lead Customer Experience. Together you work on improving your teams’ KPI’s (NPS, LTV, Churn etc.). As Lead Customer Experience you are responsible for the CX of all client channels. You lead and coach the UX Designers and are continuously improving UX/CX related KPI’s of the product. You report to the CPO and work closely with the Deliver & Protect team. Main responsibilities include knowing KPI’s by heart, working with other leads, establishing a roadmap, being product innovation leader, being product owner, researching and improving UX/CX, analyzing on-site conversion funnels, communicating results, setting up a solid optimization process (qualitative and quantitative), creating user stories and inspiring the team. Your profile: 5+ years experience (bonus for startup), Bachelor’s degree and advanced knowledge of UX/CX and product management, experience with Google Analytics/Optimizely/Mixpanel or similar, a visionary leader, a team player, advanced experience with KPI’s, knowledge of SCRUM and lean startup, fluent in English & Dutch (bonus for Deutsch, Svensk or Dansk), motivated. They offer a fun environment, stocks, fresh lunch and the chance to conquer Europe. Send resume to [email protected].
Alle opdrachtenBekijk en reageer bij Swaneveld Consultancy (externe link)
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