QA Support Specialist - Complaint Handling

Our client, a leading healthcare organization, is seeking a professional to provide administrative support within the Quality Assurance department. The role focuses on the intake and processing of quality complaints while ensuring compliance with international standards and internal procedures.

Responsibilities: Manage the intake and processing of quality complaints and combined complaints within the internal database. Coordinate complaint sample handling and ensure thorough follow-up on necessary information. Collaborate with global departments including regulatory affairs and supply chain to facilitate seamless information flow. Escalate quality complaint issues to the Quality Lead and relevant stakeholders to ensure timely resolution.

Organize reimbursements for complainants and pharmacies according to established protocols. Verify and upload incoming goods documentation into the centralized quality management system.

Requirements: You are a freelancer. You have experience in quality assurance including complaint handling and sample management. You bring proficiency in standard operating procedures (SOPs) and database management. You possess strong communication skills to interact effectively with internal and external personnel. You are a self-motivated team player. You are fluent in English.

Nice to Haves: Knowledge of German.

Offer: Enjoy a competitive salary package with extra perks that recognize your talent. Advance your career with a clear growth path, coaching, and mentoring to support you. Thrive in a dynamic and supportive environment where you can truly make an impact. Work when and where you perform best, ensuring an optimal work-life balance. Choose a flexible transport solution, from a company car to a public transport subscription. Expand your network and enjoy unforgettable moments at exclusive events and afterworks.

Grow your skills with external courses and our in-house Pauwels Academy. Work on exciting projects with industry leaders in Life Sciences, Engineering & Digital. Seize opportunities at every level, from a strong start to career acceleration and expert collaboration.