Sales Support Officer

The Company: A leading international dairy and food ingredients organization focused on delivering high quality nutrition and professional food solutions across global markets. The company operates in a dynamic environment where customer collaboration, supply chain excellence, and continuous improvement are key drivers of success.

About the Role: As a Customer Project Officer, you will ensure continuity of critical customer collaboration processes while supporting operational excellence and customer performance. This newly created position combines hands on operational activities with process improvement initiatives. You will work closely with Sales, Supply Chain, Planning, Logistics, and shared service teams to resolve issues, improve customer outcomes, and help standardize processes across multiple markets.

Responsibilities: Manage and maintain key Customer Collaboration processes to ensure business continuity; monitor customer service KPIs and identify areas for improvement; coordinate issue resolution across multiple departments and stakeholders; support pricing administration and rebate management activities; manage customer requests, innovation inquiries, and sample management processes; maintain customer portals and handle country specific customer queries; prepare performance reports, action trackers, and management updates; collaborate with Sales, Supply Chain, Planning, Logistics, and Customer Collaboration teams; contribute to process harmonization and standardization across different countries; support operational improvement projects and drive process optimization initiatives; act as a key internal contact for customer related topics.

Requirements: HBO level education preferred, MBO+ considered with strong relevant experience; experience within Customer Service, Customer Operations, Sales Support, Supply Chain, or Customer Collaboration environments; strong stakeholder management and communication skills; experience working across Sales and Supply Chain functions; ability to quickly understand complex business processes; strong problem solving and analytical skills; experience with KPI monitoring and reporting; comfortable working in a changing and evolving environment; proactive and flexible mindset with a hands on attitude; fluent English language skills; French language skills are an advantage for customer focus in France; Dutch language skills are an advantage for Industry and Butter focused positions; experience with process improvement or process optimization is beneficial.

Other Information: Are you interested and do you want to apply for this role, please fill out your application via the link.