Senior Business Operations Associate

The Senior Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the department to run more smoothly. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently. They also support the implementation of an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies.

The Senior Business Operations Associate will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will support the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc). The Senior Business Operations Associate acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission.

This role may also get involved in a strategy workstream, end-to-end activities of a project or change management initiatives. Key responsibilities include crafting methodology and standards by applying structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives; supporting the scoping, design, execution of the processes and key initiatives; positively and proactively contributing towards the craft, including coaching others, sharing best practices or participating in events or projects.

Process excellence involves executing thoughtful, yet simple, processes to increase efficiency and productivity, and implementing optimization of business operations by driving adoption of standardized processes across the department. Planning involves supporting annual and ad hoc planning processes within the department, working closely with each sub-department and collaborating with FP&A for budget definition and resource allocation. Cadence involves supporting the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

Performance management involves implementing the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible. Stakeholder management involves effectively collaborating with various teams, departments, and stakeholders, acting as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency, with the ability to influence up to Senior Management level and productively interact with Director level.

The requirements of special knowledge/skills include strategic thinking, craft skills such as basic process management and problem solving skills including experience with project/change management approaches and phases, preferably having solid data and insights analytical skills, having a basic business and good financial understanding, independently using quantitative and qualitative data to drive decision making, ability to tell a clear story with data/insights, having a good financial background, ability to identify challenges and opportunities and recommend solutions/actions.

Change management skills include being able to effectively communicate with people of diverse background and seniority, building and maintaining lasting relationships, strong interpersonal skills focused on collaboration, being highly organized and structured, able to influence (senior) management and groups, solving complex problems under minor supervision, breaking up complex problems into actionable solutions, and ensuring that outcomes are in line with internal partners needs and expectations.