Senior Customer Service

The Company: A global leader in the food and dairy industry with a strong international presence and extensive export operations. The organization serves customers worldwide and focuses on operational excellence, customer satisfaction, and continuous improvement across its supply chain network.

Role description: As a Senior Customer Service Specialist, you will be responsible for managing the complete Order to Cash process for export customers across the Americas and Pacific region. This position acts as the central point of contact between customers and internal stakeholders, ensuring smooth order execution, excellent service levels, and effective issue resolution. The role requires strong ownership, stakeholder management, and the ability to work independently in a fast paced international environment.

Responsibilities: Manage the complete Order to Cash process for export customers; Serve as the primary contact for customer orders, deliveries, and service inquiries; Process and maintain orders and related documentation within SAP; Coordinate with Supply Planning, Demand Planning, Logistics, Sales, and Customer Support teams; Monitor order fulfillment and proactively resolve supply chain challenges; Handle customer complaints and investigate delivery or service issues; Maintain customer requirements and logistical master data; Support stock reporting and forecasting activities; Participate in continuous improvement and operational excellence initiatives; Contribute to project based assignments and process optimization activities; Ensure high levels of customer satisfaction throughout the customer journey.

Requirements: HBO level education or equivalent working and thinking level; Several years of experience in Customer Service, Customer Operations, Supply Chain, or Logistics; Experience with SAP or a similar ERP system; Strong Microsoft Excel skills; Fluent Dutch and English communication skills; Excellent stakeholder management abilities; Strong organizational and multitasking skills; Customer focused and proactive mindset; Ability to work independently and take ownership; Strong analytical and problem solving skills; Experience within FMCG, Food, or Dairy is highly preferred; Spanish language skills are considered a strong advantage.

Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.