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Senior / Lead Onsite Service Support

Bekijk en reageer bij Empiric Netherlands B.V. (externe link)

Senior / Lead Onsite Service Support voor IT operations in Finland, 6-12 maanden (verlengbaar), met hands-on support voor EUC, Server en Network.

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Omschrijving

We are looking for a highly skilled and motivated Senior / Lead Onsite Service Support professional to join our IT operations team in Finland. The ideal candidate will have strong technical capabilities, excellent interpersonal skills, and proven experience in managing onsite IT support services across a variety of environments including End-User Computing (EUC), Server, and Network infrastructure. This role will be key in driving service excellence and supporting digital transformation initiatives, including Zero Touch Transformation Support to help automate and streamline IT operations. The role involves delivering hands & feet support to End-User Computing (EUC), Server, and Network teams as per agreed SLAs; understanding and operating ITSM and Asset Management tools; providing local and remote site support for both production and non-production environments; handling user incidents, service requests, and infrastructure issues in a timely and effective manner; collaborating with project teams; managing infrastructure and application components; leading Zero Touch Transformation Support initiatives; managing assigned responsibilities proactively; participating in development and deployment projects; balancing multiple priorities; maintaining a proactive and structured approach; and driving excellence in Stakeholder Management, Solution Delivery, Operational Governance, and Team Leadership. Required skills include technical knowledge of workstation, server, and LAN environments; hands-on experience in providing onsite IT support, especially in Windows OS, Windows Server/Active Directory, and Microsoft 365 (O365); basic knowledge of networking devices (Cisco, HP) and network topology (TCP/IP, DNS, WINS); experience supporting mobile and printer devices; solid understanding of ITIL processes and application support frameworks; strong customer service orientation and communication skills (verbal and written English); experience supporting factory and office IT operations; willingness to travel occasionally (up to 20% of working time); and proven ability to lead operational support functions and teams. Preferred (good to have) includes strong knowledge of Application Support and Infrastructure Streams (EUC/Network/Server), Knowledge Management expertise, ability to adapt quickly to change, and passion for continuous improvement and digital transformation, especially in automation-led initiatives. The contract is 6–12 months (extendable) and the location is multiple locations across Finland.

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