Senior Mortgage Operations Coordinator

Company: A leading organization in the financial services sector, dedicated to providing expert support and streamlined processes within the mortgage industry. The company values continuous improvement, teamwork, and delivering high-quality service to clients.

Job Description: The Senior Mortgage Operations Coordinator plays a key role in supporting and enhancing the mortgage processing team. This senior position involves coordinating training, improving operational processes, and ensuring excellent service standards. The role offers a dynamic environment where you will lead initiatives, analyze workflows, and contribute to a smoothly functioning mortgage department.

Responsibilities: Develop and oversee training programs for team members. Create, analyze, and report on dashboards and operational reports. Handle administrative tasks such as scheduling, leave management, authorization requests, and managing emails. Coordinate security incidents and escalate complex requests or issues. Conduct job interviews and support onboarding, training, and adherence to working guidelines. Participate in projects and working groups focused on process improvement.

Analyze existing procedures and contribute ideas for efficiency and quality improvements. Manage specific focus areas, such as telephony coaching, quality assurance, internal control files, complaints, training, and risk management.

Requirements: Minimum HBO (higher professional education) diploma. At least 1 year of experience in a coordinating or team-leading role, preferably within financial services. Strong analytical skills with good knowledge of Excel. Excellent advisory and communication skills. Customer-focused mindset and flexible attitude. Ability to explain complex matters clearly and patiently. Knowledge of mortgage processes and WFT Basic and Mortgage Credit diplomas, or willingness to obtain them within the first year.

Resident within 1 hour's travel of the office. Awareness of employment laws and applicable collective labour agreements.

Other Information: The position offers hybrid working options. Candidates will undergo pre-employment screening, and proof of identity will be required at the start. Applications are exclusive; only one application per candidate is accepted during the specified period. Candidates need to be available for the full duration of the assignment. Please ensure all candidate details are complete and accurate to facilitate the offer process.