Senior Mortgage Process Coordinator

Our client is a leading organization in the financial services industry, specializing in mortgage services and client support. They are dedicated to providing high-quality service and continuous process improvement within their dynamic environment. We are seeking a motivated and experienced Senior Mortgage Process Coordinator to join the Mid-Office department. This role is crucial in managing and improving the mortgage application process, ensuring smooth operations, and supporting the development of team processes.

The ideal candidate will be proactive, collaborative, and have a passion for refining procedures and training. Responsibilities include leading the development and implementation of training programs for team members; creating, analyzing, and reporting on dashboards and performance metrics; handling administrative tasks such as scheduling, managing leave, and monitoring hours; coordinating security incidents, analyzing complex requests, and escalating issues when necessary; conducting job interviews and overseeing onboarding, guidance, and training on working protocols; participating in projects and working groups to enhance departmental efficiency; analyzing and optimizing processes, actively contributing to continuous improvement initiatives; and managing specific focus areas such as telephony coaching, quality control, internal audits, complaint handling, and risk management.

Requirements include an HBO (higher professional education) degree or equivalent; a minimum of 1 year experience in a coordination or team leadership role, preferably within financial services; at least 3 years of experience as a Senior Underwriter, with system knowledge of Hypocasso and Accelo; strong analytical skills, numeracy, and proficiency in Excel; excellent communication and advisory skills; a customer-oriented approach with a flexible attitude; mortgage market knowledge and relevant diplomas (WFT Basic and Mortgage Credit) or willingness to obtain them within the first year; experience with mortgage processing in a Mid-Office context is preferred; and the ability to work within a one-hour radius of the office, with a hybrid working option available.

Other information: if you are interested and want to apply, please submit your application via the apply button below and contact me. Please note that candidates will undergo pre-employment screening, and proof of identity must be provided. Applications are accepted on an exclusive basis, and candidates should be available for the required period. Candidates must reside within 1 hour of the office location.