Senior Mortgage Process Coordinator

Our client is a leading organization in the financial services sector, specializing in mortgage underwriting and client support. Their team is known for its professionalism, continuous improvement, and commitment to delivering exceptional service in a dynamic industry. As a Senior Mortgage Process Coordinator, you are responsible for coordinating mortgage applications, supporting team performance, improving processes, and maintaining high service and quality standards.

You will play a key role in guiding colleagues, developing training initiatives, analyzing processes, and driving continuous improvement within the Mid Office department. Responsibilities include developing and implementing training programs for team members and colleagues; creating, analyzing, and reporting on dashboards and performance metrics; handling administrative tasks such as scheduling, managing leave and sick leave records, and processing authorizations; monitoring and coordinating security incidents, escalating complex issues as needed; conducting job interviews and managing onboarding, guiding colleagues through working procedures; participating in projects and working groups to improve internal processes; analyzing current workflows and identifying opportunities for efficiency and quality improvements; and taking ownership of specific focus areas, such as telephony coaching, quality control, internal audits, complaints, training, and risk management.

Requirements include an HBO (higher professional education) degree; a minimum of 1 year experience as a Coordinator or Team Leader, ideally in financial services; strong analytical skills and excellent command of Excel; good advisory and communication skills; a customer-oriented mindset with flexibility and a proactive approach; willingness to obtain WFT Basic and Mortgage Credit diplomas within the first year; at least 3 years of experience as a Senior Underwriter with system knowledge of Hypocasso and Accelo; mortgage knowledge and experience in mortgage processing is essential; and the ability to explain complex matters patiently and clearly.

If you are interested and want to apply, please submit your application via the apply button below and contact me.