Senior Salesforce Technical Consultant

Our client is looking for a Salesforce Technical Consultant to support and enhance its field service applications while contributing to large-scale workforce management and field digitalization initiatives. The assignment takes place within the IT department supporting network operations and asset management activities for a major utility organization. A strategic transformation program is underway to modernize work management, workforce planning, and field operations through an integrated ecosystem including Salesforce Field Service (FSL), Salesforce Service Cloud, SAP PM, MuleSoft integrations, Office 365, SharePoint Online, GIS platforms, mobile field applications, and digital field reporting solutions.

The program aims to improve planning, scheduling, field execution, reporting, and asset visibility across operational teams. Key responsibilities include corrective and evolutive maintenance for Salesforce Field Service applications, investigating and resolving incidents, problems, and user requests, managing users, profiles, permission sets, queues, and access rights, maintaining and updating master data including mass data modifications, supporting production releases and post-deployment validation activities.

Functional analysis and delivery involve collaborating with business analysts and stakeholders to define requirements, translating business needs into functional specifications and user stories, configuring and implementing solutions within Salesforce, supporting testing activities including System Testing, System Integration Testing, and User Acceptance Testing (UAT), preparing release documentation and end-user guidance. Project contributions include participating in ongoing deployment and rollout initiatives, working closely with development, support, and project teams, and contributing to continuous improvement.

Required technical skills: strong experience with Salesforce Lightning Experience, solid development experience using Apex, good understanding of Custom Objects and Fields, Page Layouts, Lightning Pages, Validation Rules, and Security Models.

Salesforce Administration: user management, profiles and permission sets, queues and public groups, data maintenance and migration activities, and experience with tools such as Salesforce Inspector.

Salesforce Field Service (FSL): proven experience with Work Orders, Work Order Line Items, Service Appointments, Resource Assignment, Planning & Scheduling, Work Steps, Mobile Workforce Management, Timesheets, and Field Execution Processes. Knowledge of core FSL objects is essential. Exposure to SAP PM, MuleSoft, SharePoint Online, GIS Platforms, Mobile Applications, and Microsoft 365 is considered an advantage. The consultant should have experience working in Agile environments and be comfortable with Jira backlog management, user story creation and refinement, functional analysis, test case definition and execution, and defect and incident management.

The ideal candidate is a strong communicator, solution-oriented, proactive, service-minded, autonomous, able to quickly understand complex application ecosystems, and results-driven with a hands-on mentality. The assignment duration is from 04/01/2027 to 31/12/2028, located in Brussels, and is a freelance (ZZP) engagement.