Senior Service Management Coordinator – ITIL & Multi-Vendor Governance
Bekijk en reageer bij Pauwels Consulting (externe link)
Senior Service Management Coordinator voor publieke sector, hybride Anderlecht/Brussel, 80% FTE.
- Locatie
- Anderlecht, BE
- Werkvorm
- hybride
- Contractvorm
- detachering
- Startdatum
- Gepubliceerd
- Uitgezet via
- Pauwels Consulting
Eisen
- Ability to work effectively in a multi-vendor environment
- 10+ years of experience working within the public or semi-public sector
- ITIL V4 certification
- 15+ years of experience in IT with at least 10 years focused on strategic and tactical Service Management
- Strong presentation, facilitation, and persuasion skills to build consensus
- Fluency in French, Dutch, and English with a minimum level of B2 in all three
- Extensive experience in stakeholder management and building trusted relationships across business and IT
- Proven track record acting as an escalation point for complex service management issues in large-scale environments
Wensen
- Extensive experience in coaching and mentoring Service Managers
- Additional years of experience in strategic Service Management within complex multi-vendor organizations
- Deep understanding of governance and compliance within large-scale IT operations
Omschrijving
Our client, a leading organization in the transport and infrastructure sector, is seeking a Senior Service Management Coordinator to define and improve service practices. This role provides expert guidance and coaching to Service Managers while ensuring alignment with established frameworks and multi-vendor operating models.
Responsibilities include: defining, maintaining, and continuously improving Service Management practices and frameworks; acting as a subject matter expert; serving as the primary escalation point for complex service management topics; driving the evolution of service capabilities towards a multi-vendor and service-oriented model; overseeing audit-related activities, governance, and compliance; and collaborating with internal and external stakeholders.
Requirements: 15+ years of experience in IT with at least 10 years in strategic and tactical Service Management; 10+ years in the public or semi-public sector; proven escalation track record; ITIL V4 certification; extensive stakeholder management; ability to work in a multi-vendor environment; strong presentation, facilitation, and persuasion skills; and fluency in French, Dutch, and English with minimum B2.
Nice to haves: experience in coaching Service Managers, additional strategic Service Management experience, and deep understanding of governance and compliance.
Offer: start date 01/11/2026, duration until 31/12/2029, work regime 80% (0.8 FTE), location Brussels, working model hybrid (minimum 2 days per week onsite), contract open to both permanent employees and freelancers.
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