Senior Technician (Innovation and Continuous Improvement)
Senior Technician (Innovation and Continuous Improvement) voor NCIM op locatie in Mons, België, full-time on-site, van 18 november t/m 31 december 2026.
- Locatie
- Bergen (Mons), BE
- Werkvorm
- op locatie
- Sluitingsdatum
Mogelijk warme-stoelsignaal. Oordeel onzeker; geen bewijs dat al een kandidaat is gekozen.
De startdatum of korte looptijd valt op. Dit kan ook passen bij spoed, tijdelijke vervanging of afwijkende brongegevens; datums alleen bewijzen geen voorselectie. Dit is een aanwijzing, geen bewijs van een vooraf gekozen kandidaat.
Eisen
- Relevant higher vocational qualification plus 2 years of relevant experience, or secondary education plus 4 years of relevant experience
- Practical experience implementing ITIL Service Operations processes, preferably in an Operations Centre
- Ability to assess proposed process changes and recommend improvements
- Good knowledge of telecommunications, networking and IT solutions
- Experience reviewing business processes, supporting project management and preparing business documentation
- Experience in a large organisation with a matrix structure
- NATO Secret security clearance
Wensen
- ITIL v3/v4 Foundation or equivalent
- Business Analysis Management or equivalent
- PRINCE2 Foundation, Agile PM or equivalent
- ITIL Continuous Service Improvement, Six Sigma Green Belt or equivalent
- Knowledge of NATO, including ACO and ACT
- Experience in an international military/civilian environment
Volledige omschrijving
Senior Technician – Innovation and Continuous Improvement.
Reference: C005458 | Equivalent NATO grade: G10.
Main duties: Support project planning and align requirements with Service Operations needs. Work with stakeholders to define project support models and requirements. Coordinate and track projects transitioning into Service Operations. Prepare and maintain acceptance criteria; review deliverables and documentation against them. Follow up on actions, dependencies and outstanding issues. Maintain stakeholder communication and deputise for senior staff when required.
Required experience and education: Practical experience implementing ITIL Service Operations processes, preferably in an Operations Centre. Experience in a large organisation with a matrix structure. Experience reviewing business processes, supporting project management and preparing business documentation. Ability to assess proposed process changes and recommend improvements. Good knowledge of telecommunications, networking and IT solutions. Relevant higher vocational qualification plus 2 years of relevant experience, or secondary education plus 4 years of relevant experience.
Preferred qualifications and experience: PRINCE2 Foundation, Agile PM or equivalent. ITIL v3/v4 Foundation or equivalent. ITIL Continuous Service Improvement, Six Sigma Green Belt or equivalent. Business Analysis Management or equivalent. Experience in an international military/civilian environment. Knowledge of NATO, including ACO and ACT.
Contract and working conditions: Location: Mons, Belgium — full-time on-site.
Dates: 18 November–31 December 2026.
Total hours: 350.
Security clearance: NATO Secret required. Work may involve underground or secure areas and shift patterns. Up to four temporary duty trips within Belgium per year are foreseen.
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