Service Desk Analyst – Windows & MS Office

Our client, a prominent regulatory body in the financial sector, is looking for a technical support professional to join their first-line operations team. This role focuses on troubleshooting workstations, managing incident tickets, and enhancing the internal knowledge base within an ITIL environment.

Responsibilities: provide first-line technical support for workstations, mobile devices, and communication tools; manage day-to-day incident tickets and ensure consistent follow-up as part of a structured support team; develop and maintain the knowledge base by drafting practical checklists and troubleshooting templates; collaborate with second and third-line specialists to improve internal procedures and technical documentation; assist end-users with functional queries related to office productivity suites and collaboration platforms; participate in the preparation and configuration of IT hardware and materials.

Requirements: 5+ years of professional experience in a service desk or technical support team; proven expertise in Windows workstation troubleshooting and configuration; advanced proficiency in Microsoft Office tools including Word, Excel, Outlook, and SharePoint; practical knowledge of Atlassian Jira and Confluence or similar ticket management and documentation platforms; demonstrated experience in drafting Standard Operational Procedures (SOP) and technical documentation; formal educational background in Information Technology; well-organized, structured, and punctual in administrative follow-up; proactive approach to independent problem-solving and investigation; native speaker of Dutch or French with bilingual proficiency in the other and professional working knowledge of English.

Nice to have: ITIL certification; experience with Microsoft Teams and mobile phone troubleshooting; professional experience in other IT functional domains.

Offer: start date 04/01/2027, duration 6 months, full-time, location Brussels, working model hybrid (20% remote work permitted after an initial training period), contract open to both permanent employees and freelancers.