ServiceNow HR Service Delivery Specialist

Global Enterprise Partners is seeking a ServiceNow HR Service Delivery Specialist for an international programme. The assignment is hybrid in Amersfoort (2 days in office), 32 hours per week, interim/temporary for approximately 4 months with possible extension.

Start date: ASAP. Our client is seeking an experienced Global Digital HR Specialist (Service Delivery) to join a large-scale international programme focused on expanding digital HR services across more than 20 additional countries. As part of a global Digital HR team, you will play a key role in the functional management and continuous improvement of ServiceNow HR Service Delivery (HRSD), working closely with HR, IT, and business stakeholders.

Key responsibilities include: supporting functional management and optimisation of ServiceNow HRSD; analysing, testing and improving HR service delivery processes; translating business requirements into practical technical solutions; coordinating user acceptance testing, user experience testing and cutover activities; ensuring application stability, compliance and change management; collaborating with HR, IT teams and business process owners; managing stakeholder expectations.

Required experience: demonstrable hands-on experience with ServiceNow HRSD; strong background in testing (user and functional); experience in digital HR, HR operations, shared services or service delivery; strong process design and continuous improvement capabilities; excellent stakeholder management and communication skills; analytical, proactive and solution-oriented mindset; fluent English.

Desirable: experience integrating HR platforms such as SAP SuccessFactors; exposure to document generation solutions; previous experience in a similar ServiceNow HRSD-focused role; Dutch language skills are advantageous but not essential.