Software Solution Specialist

Software Solution Specialist voor Digital Workplace team, hybride Brussel, fulltime freelance opdracht.

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Bekijk bij Brainbridge IT Staffing (opent in een nieuw tabblad)

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Eisen

  • Minimum 3 years of experience with service management platforms, ideally Ivanti Service Manager.
  • Hands-on experience with JavaScript development.
  • Valid residence permit granting the right to reside in Belgium.
  • Valid work permit allowing employment in Belgium.
  • Fluent English.
  • Bachelor’s or Master’s degree in Computer Science, Business Informatics, or a related field.
  • Proven experience in application lifecycle management, including design, implementation, operation, and continuous improvement of standard or customized software solutions.
  • Solid understanding of ITIL-based Service Management principles.

Wensen

  • Strong analytical and problem-solving capabilities.
  • Experience within IT Operations or Application Management environments.
  • Proactive mindset with a continuous improvement approach.
  • Ability to work independently as well as collaboratively within a team environment.
  • Familiarity with Agile methodologies and ways of working.
  • Knowledge of Dutch, French, and/or German.
  • Strong communication and stakeholder management skills.
  • Knowledge of MS SQL, SOAP, and REST APIs.
  • Experience with service management tools such as ServiceNow, Zendesk, or similar platforms.
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Brainbridge IT Staffing is looking for a Software Solution Specialist to join the Digital Workplace team of their client. The team is responsible for delivering and maintaining user support solutions that enable efficient service management across the organization. In addition to providing second-line support for service management platforms, the team develops and customizes workflows to offer end-to-end solutions for business stakeholders. As the scope of the platform continues to grow, the client is seeking an experienced professional to support the development, maintenance, and continuous improvement of its service management environment.

Key responsibilities include: translating business and technical requirements into functionalities through configuration and scripting of service management tools; developing, customizing, and maintaining workflows and applications within the platform; ensuring operational stability, support, and maintenance; advising key stakeholders on ITSM best practices; participating in the full lifecycle of new developments; supporting integration with the broader application landscape; and assisting with user acceptance testing, documentation, and end-user training.

Required experience: Bachelor’s or Master’s degree in Computer Science or related field; minimum 3 years of experience with service management platforms, ideally Ivanti Service Manager; solid understanding of ITIL-based principles; hands-on JavaScript; proven experience in application lifecycle management.

Nice-to-have: experience with ServiceNow, Zendesk, or similar; knowledge of MS SQL, SOAP, REST APIs; experience in IT Operations or Application Management; familiarity with Agile.

Languages: fluent English; knowledge of Dutch, French, and/or German is an asset.

Soft skills: strong analytical and problem-solving capabilities, proactive mindset, ability to work independently and collaboratively, strong communication and stakeholder management.

Additional info: Full-time, location Brussels, hybrid model with minimum 2 days onsite per week.

Eligibility: valid work permit and residence permit for Belgium.

Duration: 01/12/2026 - 31/12/2027.

Bekijk bij Brainbridge IT Staffing (opent in een nieuw tabblad)

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Software Solution Specialist

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