Supply chain associate

About our client: Our client is a leading global biotechnology company focused on developing innovative medicines for serious diseases. Operating internationally within a highly regulated industry, the organization relies on robust digital systems and efficient supply chain processes to ensure reliable product delivery to patients worldwide.

About the position: We are looking for an Associate Supply Chain with strong SAP Order-to-Cash (OTC) and EDI experience to support and optimize supply chain systems and business processes. In this role, you will combine technical troubleshooting with business process knowledge. You will support daily system operations, investigate issues, coordinate with IT and business stakeholders, and contribute to system enhancements and digital supply chain projects.

This is a hands-on role for someone who understands how supply chain and customer service processes work, can translate business needs into practical system solutions, and takes ownership of resolving issues and improving processes.

Responsibilities: Support daily SAP OTC and EDI operations, troubleshooting system issues and coordinating their resolution. Support business users with system access, training, operational questions and process-related issues. Investigate problems involving supply chain systems and integrations, identifying root causes and practical solutions. Maintain sales-related master data and support the accuracy of ERP information. Gather business requirements and support system enhancements, change requests and user acceptance testing (UAT).

Collaborate with IT, Supply Chain, Customer Service, Quality and Compliance teams to implement effective solutions. Contribute to digital supply chain projects, process improvements and cross-functional initiatives. Maintain SOPs, work instructions and training documentation to ensure consistent and compliant processes. Support departmental performance reporting and KPI tracking. Participate in upcoming testing activities involving new technologies, including AI-related solutions where applicable.

Requirements: Bachelor's degree in Logistics, Supply Chain, Economics, Information Technology or a related field. At least 3 years of experience in international supply chain operations, preferably in the pharmaceutical or biopharmaceutical industry. Strong practical knowledge of SAP Order-to-Cash (OTC) and related supply chain business processes. Experience with EDI, system integration and electronic business transactions. Experience troubleshooting ERP or supply chain system issues and supporting business users.

Good understanding of customer service processes and the end-to-end supply chain. Experience working with both business stakeholders and technical teams to resolve issues and implement improvements. Strong analytical skills, a proactive mindset and the ability to work independently. Good communication and stakeholder management skills in an international environment. Fluent in written and spoken English.

Additional advantages: Experience with SAP PTS, Salesforce or other supply chain applications. Experience with UAT, change control, business process ownership or system enhancements. Familiarity with Agile or project management methodologies, Lean or Six Sigma. Experience in a GMP/GDP-regulated environment. Exposure to AI-related testing or automation initiatives.