Inhuurbron

Support Digital Workplace

Bekijk en reageer bij Brainbridge IT Staffing (externe link)

Service Desk Engineer (Intune, Windows 10) voor een grote IT-omgeving in Gosselies, fulltime, 3 maanden, start zo snel mogelijk.

Locatie
Gosselies, BE
Contractvorm
zzp
Startdatum
Looptijd
3 maanden (tot 31 december 2026)
Sluitingsdatum
Gepubliceerd
Uitgezet via
Brainbridge IT Staffing

Eisen

Wensen

Omschrijving

We are looking for an experienced Service Desk Engineer to join a large-scale IT environment. This is a full-time assignment with an initial duration of 3 months, with the possibility of extension, starting as soon as possible. The successful consultant will be responsible for handling and resolving the majority of incidents and service requests received by the Service Desk, primarily related to Windows workstations, digital workplace services, and end-user applications. The role includes incident analysis, troubleshooting, resolution, and ensuring proper follow-up with affected users. The assignment may occasionally require travel to other locations within the region.

Key Responsibilities: - Provide end-user support for the Digital Workplace environment (Windows 10) in accordance with technical specifications. - Handle incidents, service requests, and user inquiries related to the Digital Workplace. - Escalate issues to the appropriate support level when resolution cannot be achieved within a reasonable timeframe. - Prepare, deliver, and configure IT equipment. - Support and onboard end users during the setup of their workstations. - Install, uninstall, and maintain software applications. - Coordinate hardware moves, cabling activities, and equipment removals with relevant teams. - Maintain and update the CMDB and support Asset Management activities. - Create, update, and maintain operational procedures and application documentation. - Analyze recurring incidents and propose corrective actions or escalate underlying issues to Service Management. - Deliver high-quality Level 1 and Level 2 support services.

Required Skills and Experience: Must-Have Technical Skills: - Solid knowledge of Microsoft Intune and deployment/packaging tools. - Strong experience with Windows 10 environments. - Native or near-native proficiency in French (CEFR C2 level). - Proven experience in staging, imaging, and deployment of desktops and laptops. - Minimum 5 years of experience providing Digital Workplace support within a complex ICT infrastructure environment. - Demonstrated experience in Level 1 and Level 2 user support. - Experience working in large enterprise environments with more than 2,000 users. - Strong knowledge of Microsoft Office applications.

Nice-to-Have Skills: - English language proficiency at B1 level or higher.

Soft Skills: The ideal consultant should demonstrate: - Strong team spirit and the ability to integrate smoothly into an existing team. - A proactive mindset combined with strong analytical thinking. - Accuracy, attention to detail, and a structured approach to work. - A dynamic yet composed attitude. - The ability to perform effectively under pressure. - Excellent communication skills, capable of engaging both technical teams and senior management stakeholders. - A high level of autonomy while maintaining strong collaboration skills. - Strong verbal and written communication abilities.

Candidate Profile: We are seeking a customer-focused and service-oriented professional with a strong background in Digital Workplace support, end-user assistance, and IT operations within large enterprise environments. The successful candidate should combine excellent troubleshooting skills with a proactive approach to problem-solving and continuous service improvement.

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