UX Researcher

As a UX Researcher, you uncover user needs, translate them into clear, actionable insights for our product teams, and help them work in a more research-driven, user-centric way. One of the products you will support is mySupport Hub—an internal ServiceNow-based portal that enables employee services across HR, IT, Facilities and Finance. You will work in a multidisciplinary team with, for example, a Product Owner, Solution Architect, Business Process Analyst and Software Developers.

Together with the UX Designer, you will define, embed and run a continuous discovery approach. You will also share learnings within a community of ~70 peer UX professionals focused on employee-facing experiences. What you’ll do: plan and run qualitative and quantitative research (interviews, surveys, usability testing, UX analytics, etc.) to map, validate and improve end-to-end user journeys; facilitate workshops to align stakeholders, clarify priorities and turn insights into a focused research and discovery plan; partner with the team to ensure user insights are understood, prioritized and translated into product decisions and improvements.

Education and Experience: You are a proactive team player with strong communication skills and a passion for advocating for users. You connect UX opportunities to measurable business outcomes and integrate research activities into an Agile way of working. To succeed in this role, you bring: Master’s degree in Design, Human-Computer Interaction, Psychology, Anthropology, Marketing, or a related field; 3+ years of experience in UX research (preferably in a global, enterprise environment); a portfolio that demonstrates human-centered research skills across a diverse range of projects and methods; strong communication skills to provide clear recommendations, build trust and influence decisions.

Contact: [naam] (Accountmanager), phone [telefoonnummer]; Sanne Arts (Recruiter), phone [telefoonnummer].