Senior UX Researcher Consumer

As a Senior UX Researcher in Consumer Banking at Rabobank, you will conduct research that directly shapes the experience of more than 8 million retail customers. You will turn customer insights into tangible improvements and help teams make better decisions about design, services and the customer experience. You combine strategic thinking with hands-on research and work across both the consumer domain and Growth Acceleration.

At a glance: you conduct qualitative and quantitative user research, collaborate with designers, product managers and researchers, and help create a better mobile banking experience for retail customers, including Generation Z. As a Senior UX Researcher in Consumer Banking, you know how to uncover the drivers of customer behaviour and translate insights into better customer experiences. You plan, organise and conduct user research using a range of methods, translating the findings into clear recommendations.

You explore topics such as financial well-being, privacy, sustainability and the mobile banking app. You advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs. You coordinate research activities across multiple workstreams and safeguard research quality. You coach designers and product managers in conducting research and help further strengthen research maturity across the organisation. You will spend a significant part of your time within Growth Acceleration, helping to develop the best mobile banking experience for Generation Z.

Your research will cover themes such as AI-enabled banking, shared banking and financial well-being. You are confident in challenging assumptions and can determine when additional research will—or will not—add value. Skills, tools and areas of expertise include qualitative user research, quantitative user research, usability testing and interviews, surveys, statistics and data analysis, diary studies, field research and experimental research methods.

What do you bring?

Must-haves: at least five years of experience as a UX researcher in a complex working environment; experience independently leading large-scale, complex research initiatives; in-depth knowledge of qualitative and quantitative research methods; the ability to oversee and prioritise multiple research workstreams simultaneously; strong advisory skills and the ability to challenge stakeholders constructively; experience translating insights into actionable recommendations for design, product and business challenges; strong command of English.

Nice-to-haves: proficiency in Dutch; experience with usability testing, interviews, surveys, analysis, diary studies and field research; a pragmatic, proactive and flexible approach to work; a strong interest in collaboration, inclusion, innovation and continuous improvement.